The Added Value of the Iso 9001:2015 International Standard From an Auditors’ Perspective: A Cb-Sem Based             Evaluation

Domingues, Pedro; Reis, Angelica Mufato; Fonseca, Luís; Ávila, Paulo; Putnik, Goran D.

doi:10.24874/ijqr13.04-15

Cited by 15 publications

(17 citation statements)

References 25 publications

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“…Some of the domains and variables contained in COBIT 4.1 are used in evaluating IT governance but these have also been included in several processes that are the focus of QMS evaluation through ISO 9001: 2015, so this study compiles conceptual joint work steps that can marry the two standards with their advantages. each standard has as shown in Figure 1 (Al-Safwani et al, 2018); (Sembilla et al, 2018); Kaban, 2015); (Zhang & Fever, 2013); (da Fonseca et al, 2019); (Domingues et al, 2019).…”

Section: Resultsmentioning

confidence: 99%

A Conceptual Hybrid Approach in Evaluating IT Governance Maturiy Level

Hakim

Alie

Anggraini

2021

AKSI

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This study aims to examine several evaluation standards of IT governance and management, so as to produce a work step that can be used to evaluate both simultaneously. The result of the research is a conceptual joint work step to evaluate IT governance in Higher Education: Studies in Private Universities.In achieving the Tridarma, Private Universities require good knowledge management in IT governance and management governance. As a form of business engaged in education, private universities must also be able to maintain their existence in the business world with increasingly fierce and rapid competition, universities have utilized technology in all aspects, both in the process of providing education and operationally supporting the activities of the tridharma of higher education.The current use of technology is certainly expected to be in line with the goals of higher education. This research proposes work steps that are expected to accommodate the need for evaluation of IT governance and management by combining several clauses contained in COBIT as an evaluation tool for IT governance and ISO 9001:2015 as a standard that focuses on Quality Management System. This study uses interview techniques and direct observation through audits to collect data and evidence using an instrument in the form of a list of questions that have been adjusted to the two standards used, namely COBIT and ISO 9001: 2015.

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Section: Resultsmentioning

confidence: 99%

A Conceptual Hybrid Approach in Evaluating IT Governance Maturiy Level

Hakim

Alie

Anggraini

2021

AKSI

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“…Dominguez et al [42] suggest that the auditors' perceptions and experience regarding ISO 9001:2015 International Standard influence their judgment to assess ISO 9001:2015 QMSs within the certification process. Thus, the importance of selecting auditors with the appropriate ISO 9001:2015 knowledge and experience to ensure a credible and accountable certification process to all stakeholders involved, is key.…”

Section: A Iso 9001mentioning

confidence: 99%

A Framework to Support the Process of Measurement of Customer’s Satisfaction According to ISO 9001

et al. 2020

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Each time more companies seek to differentiate themselves from their competitors. For this, they resort to company certification through standards such as ISO 9001 or EFQM. The quality norms permit business to improve process management and production and reduce the lack of knowledge. Therefore, the main objective of this research is to propose a framework to support the process of improving customer's satisfaction according to ISO 9001. To achieve the main objective, the methodology of the design science research process has been followed. First, the problems in the evaluation of customer's satisfaction required by ISO 9001 have been analysed. Second, an expert system has been developed to evaluate the process. To end, the system has been validated. The results suggest that this system facilitates continuous improvement in organizations, providing the customer's vision of the organization, and making possible the implementation of actions oriented to retain customers. This study presents important managerial implications. Insights from this research allow us to offer recommendations that can help practitioners and managers interested in the implementation of expert systems, to focus in quality processes that can increase the chances of a successful adoption.

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“…Naturally, auditors also need to have necessary skills in, and experience from, the audited management system standard e.g. ISO 9001:2015 (Domingues et al, 2019;Fonseca & Domingues, 2017b), or in cases of integrated management systems there is a need for skills from multiple areas e.g. both environmental and quality management (Rivera et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

Unleashing the potential of internal audits: a review and research agenda

Lenning

Gremyr

2021

Total Quality Management & Business Excellence

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Research on internal audits of quality management systems is scarce, and no clear study exists that could guide practitioners in improving the auditing practice and help researchers advance existing knowledge. Thus, the aim of this paper is to review empirical research on internal audits of ISO 9001 to synthesise advice for increasing the value of internal audits and to establish a research agenda. The research method used in this paper is a systematic literature review. The result from a thematic analysis revealed two main causes for why internal audits should be improved, three main areas of what to improve, and three groups of suggestions for how audits can be improved. In conclusion, this review show that earlier research agrees on that internal audits focus too much on compliance and less on improvements, and that auditors should improve their knowledge, skills, and audit planning. The implications of this paper are consolidated in four propositions for future research, focusing the need for (1) more research contributing to both practice and theory, (2) enhanced focus on organisational needs and improvement opportunities, (3) changes in audit planning and auditor skills to enable process-oriented auditing, and (4) how to implement changes in internal auditing.

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The Added Value of the Iso 9001:2015 International Standard From an Auditors’ Perspective: A Cb-Sem Based Evaluation

Cited by 15 publications

References 25 publications

A Conceptual Hybrid Approach in Evaluating IT Governance Maturiy Level

A Conceptual Hybrid Approach in Evaluating IT Governance Maturiy Level

A Framework to Support the Process of Measurement of Customer’s Satisfaction According to ISO 9001

Unleashing the potential of internal audits: a review and research agenda

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