“…The authors state that based on this knowledge, companies subsequently determine the direction, goal and approach to innovation. In the context of unpredictable changes (e.g., the Covid-19 pandemic), not only customer behaviour changes (see Sagapova and Dušek, 2021;Dušek and Sagapova, 2022;Konečný, Kostiuk and Ruschak, 2022;Pollák et al, 2022;Pollák et al, 2021;Xiao et al, 2022;Wang et al, 2022;Skare and Riberio Soriano, 2022), but as Ashrafi et al (2019) also state, only such companies that are innovative and at the same time strategically oriented and managed have increased resistance to crisis phenomena and are looking for new ways to achieve permanent economic prosperity. The introduction of a mechanism for regular evaluation of the company's position will make it possible to identify potential problems in business activity already in the initial stages, which will allow the companies to develop and implement a set of innovative measures to solve problems and to neutralize them (Tyukhtenko et al, 2021;Phadermrod, Crowder and Wills, 2019).…”