Empirical Evidence of Organizational Citizenship Behavior from the Health Care Industry

Monsen, Erik; Koberg, Christine S.; Boss, R. Wayne; Goodman, Eric A.; Boss, Alan D.

doi:10.1081/pad-200055199

Cited by 17 publications

(19 citation statements)

References 39 publications

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“…As shown in the Table, positive, weak, but significant relations were found between the nurses' OCBs and their trust in their managers, institutions, and coworkers. These findings are consistent with other studies (Dolan et al, 2005;Isbası, 2000;Koberg et al, 2005;Podsakoff et al, 1990;Samancı, 2007) conducted on different domains in relation to the same subject matter. The findings of this study show that organizational trust levels of the nurses were influential on their demonstration of citizenship behaviors.…”

Section: Discussionsupporting

confidence: 92%

“…Studies in the literature (Isbası, 2001; Koberg et al, 2005; Polat, 2008; Samancı, 2007; Yılmaz, 2006) conducted on different domains regarding the relationships between organizational trust and OCBs have also reported results similar to those obtained in the present study.…”

Section: Discussionsupporting

confidence: 87%

“…In their study of OCBs in employees from different disciplines working in hospitals, Koberg et al (2005) determined that those with trust in coworkers shared their problems as well as their responsibilities with others more readily. In a postgraduate thesis study by Isbası (2000) examining the role of employees’ trust in their managers and their perceptions of organizational trust in development of OCBs, trust in the manager was reported to be a mediating factor in developing OCBs.…”

mentioning

confidence: 99%

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Relationship Between Nurses’ Organizational Trust Levels and Their Organizational Citizenship Behaviors

Altuntaş

Baykal

2010

J of Nursing Scholarship

102

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Section: Discussionsupporting

confidence: 92%

Section: Discussionsupporting

confidence: 87%

mentioning

confidence: 99%

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Relationship Between Nurses’ Organizational Trust Levels and Their Organizational Citizenship Behaviors

Altuntaş

Baykal

2010

J of Nursing Scholarship

102

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“…The cost of employee turnover is reduced in organizations that foster citizenship behaviors; in fact, individuals who exhibit such behaviors are less likely to leave the organization (Chen, Hui, & Sego, 1998;Koberg, Boss, Bursten, & Goodman, 1999). Clearly a construct related to so many positive individual and organizational outcomes is worthy of study.…”

Section: Organizational Citizenship and Student Achievementmentioning

confidence: 97%

“…Individual, group, and organizational characteristics all influence organizational citizenship behaviors (Koberg, Boss, Bursten, & Goodman, 1999). Citizenship behaviors are not inspired by the same motivations that induce people to join, stay, and perform within the contractual, formal role definitions (Smith, Organ, & Near, 1983).…”

Section: Student Achievementmentioning

confidence: 99%

Organizational Citizenship of Faculty and Achievement of High School Students

DiPaola¹,

Hoy²

2005

hsj

158

134

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All successful organizations, including successful high schools, have employees who go beyond their formal job responsibilities and freely give of their time and energy to succeed. Organ was the first to use the phrase "organizational citizenship behavior" (OCB) to denote organizationally beneficial behavior of workers that was not prescribed but occurred freely to help others achieve the task at hand (Bateman & Organ, 1983). The willingness of participants to exert effort beyond the formal obligations of their positions has long been recognized as an essential component of effective organizational performance. Research on organizational citizenship behavior has produced some intriguing insights in a variety of organizational settings (Organ, 1988; Organ & Ryan, 1995), but it has been neglected in the study of schools. In an earlier paper (DiPaola & Tschannen-Moran, 2001), Organ's concept of organizational citizenship (Organ, 1988; Organ & Ryan, 1995) was developed and applied to public schools. This analysis builds on that earlier work. In this analysis, the concept of organizational citizenship behavior is reviewed and then applied to schools. A set of hypotheses linking organizational citizenship behavior with student achievement in high schools is developed and tested. A significant relationship was found between student achievement on standardized tests and the level of organizational citizenship behaviors of the faculty in the high school sample studied. The relationship remained significant even after controlling for socioeconomic status (SES). Finally, a set of suggestions for further research and a series of practical suggestions for high school administrators are provided.

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Empirical Evidence of Organizational Citizenship Behavior from the Health Care Industry

Cited by 17 publications

References 39 publications

Relationship Between Nurses’ Organizational Trust Levels and Their Organizational Citizenship Behaviors

Relationship Between Nurses’ Organizational Trust Levels and Their Organizational Citizenship Behaviors

Organizational Citizenship of Faculty and Achievement of High School Students

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