Emotionalizing Organizations and Organizing Emotions 2010
DOI: 10.1057/9780230289895_9
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Emotions of Queuing: A Mirror of Immigrants’ Social Condition

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Cited by 4 publications
(4 citation statements)
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“…In contrast to plethora of literature on the 'acceleration' of modern life, much less has been written on slowness, although there is some work on waiting, queuing and stillness (Bissell and Fuller 2011;Corbridge 2004;Jeffrey 2008;Pérez 2010). Slowness is a frequent complaint of travellers and migrants, from frustration at the everlengthening naturalisation process to the annoyances of long airport queues and bureaucratic red tape.…”
Section: Sticky Timementioning
confidence: 94%
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“…In contrast to plethora of literature on the 'acceleration' of modern life, much less has been written on slowness, although there is some work on waiting, queuing and stillness (Bissell and Fuller 2011;Corbridge 2004;Jeffrey 2008;Pérez 2010). Slowness is a frequent complaint of travellers and migrants, from frustration at the everlengthening naturalisation process to the annoyances of long airport queues and bureaucratic red tape.…”
Section: Sticky Timementioning
confidence: 94%
“…Being made to wait is inextricably bound up in power relations and is associated with bureaucratic domination (Bourdieu 1997;Pérez 2010). Whether migrants are forced to wait by smugglers en route or within the UK by the Home Office, the imposition of waiting, always with a glimmer of hope for eventual change, is part of the technique of control that sustains the marginality and compliance of undocumented migrants.…”
Section: Sticky Timementioning
confidence: 97%
“…Fineman calls for a critical sociological perspective on emotions in organisations, one which analyses wider social and ideological structures, power relations and asks questions about 'the moral and emotional orders that an organization takes for granted and sustains' (Fineman 2010: 38). Such a critical perspective is present in some recent studies investigating the emotional management of civil servants involved in immigration administration (Graham 2002;Hall 2010;Pérez 2010;Wettergren 2010). For example, Åsa Wettergren (2010) presents a critical discussion of work at the Swedish Migration Board, and argues that emotional management is required for employees to develop an identity of the self as a morally good person 'without recognising the dehumanisation of both the self and the others' involved in the practices of migration management (Wettergren 2010: 415).…”
Section: Ethics Emotions and Bureaucratic Organisationsmentioning
confidence: 99%
“…For example, Åsa Wettergren (2010) presents a critical discussion of work at the Swedish Migration Board, and argues that emotional management is required for employees to develop an identity of the self as a morally good person 'without recognising the dehumanisation of both the self and the others' involved in the practices of migration management (Wettergren 2010: 415). Analysing immigration administration and emotions, Alexandra Hall (2010), Mark Graham (2002), Alberto M. Pérez (2010) and Wettergren (2010) show that the hierarchical relationship between citizens and noncitizens may give rise to concerns about justice (see also Heyman 2000).…”
Section: Ethics Emotions and Bureaucratic Organisationsmentioning
confidence: 99%