2020
DOI: 10.5565/rev/qpsicologia.1584
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Emotional labor and work engagement at work in military policemen

Abstract: O objetivo do estudo foi investigar como ocorrem as relações entre demandas e estratégias de trabalho emocional e engajamento no trabalho em policiais militares. Participaram da pesquisa 302 policiais. Os instrumentos usados foram: Emotional Labour Scale-ELS, Emotion Work Requirements Scale-EWRS e Utrecht Work Engagement Scale-UWES. Para testar o poder preditivo das dimensões do trabalho emocional foram realizadas análises de regressão múltipla. As demandas de intensidade/variabilidade e de expressão de emoçõe… Show more

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“…Although there is evidence that emotional labor is mostly addressed in the service sector (restaurants, accommodation, aviation, etc. ), the studies focusing on security forces' experiencing high level of emotional labor Hendrix, 2020;Guedes, et al, 2020;Choi & Guy, 2020) seem to be limited. It is seen that not properly managed emotional labor causes the security forces to experience psychological problems on an individual scale and decrease their wellbeing, while on an organizational scale; it causes a decrease in their job performance and makes them reluctant to work.…”
Section: Introductionmentioning
confidence: 99%
“…Although there is evidence that emotional labor is mostly addressed in the service sector (restaurants, accommodation, aviation, etc. ), the studies focusing on security forces' experiencing high level of emotional labor Hendrix, 2020;Guedes, et al, 2020;Choi & Guy, 2020) seem to be limited. It is seen that not properly managed emotional labor causes the security forces to experience psychological problems on an individual scale and decrease their wellbeing, while on an organizational scale; it causes a decrease in their job performance and makes them reluctant to work.…”
Section: Introductionmentioning
confidence: 99%