Emotional intelligence, its measurement and implications for the workplace

Cartwright, Susan; Pappas, C.

doi:10.1111/j.1468-2370.2007.00220.x

Cited by 98 publications

(83 citation statements)

References 125 publications

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“…While the criticism of a scientifically acceptable method for assessing Ei is widely acknowledged by Goleman (1996) and Kreitner and Kinicki (2001), there is a continuing search for a measure of Ei (Cartwright & Pappas, 2008;Dulewicz & higgs, 2000). the latter is evident in the number of Ei measures that give the impression that the construction of psychometrically sound questionnaires is easy (Pérez et al, 2005).…”

Section: Emotional Intelligencementioning

confidence: 99%

The psychometric properties of the Schutte Emotional Intelligence Scale

Jonker

Vosloo

2008

SA j ind psychol

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ABSTRACTthe objective of this study was to investigate the psychometric properties of the Schutte Emotional intelligence Scale (SEiS). the psychometric soundness of the SEiS was tested. A cross-sectional survey design was used for this study. A sample (n = 341) was taken from Economical Science students from a higher-education institution. the results obtained using the cross-sectional design supported a sixdimensional factor structure of the SEiS. the six factors are Positive Affect, Emotion-Others, happy Emotions, Emotions-Own, Non-verbal Emotions and Emotional Management. A multi-analysis of variance (MANOVA) was used to determine differences in terms of biographical data. the results indicated significant differences between gender and language groups.

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Section: Emotional Intelligencementioning

confidence: 99%

The psychometric properties of the Schutte Emotional Intelligence Scale

Jonker

Vosloo

2008

SA j ind psychol

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“…For example, EI has been found to be positively correlated with organizational commitment and conflict resolution [38]. Additionally, Carmeli and Josman [39] have discerned that supervisors' ratings of employees' altruism are positively related to employees' EI.…”

Section: Emotional Intelligencementioning

confidence: 99%

When Emotional Intelligence Affects Peoples’ Perception of Trustworthiness

Lee¹,

Selart²

2015

TOPSYJ

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By adopting social exchange theory and the affect-infusion-model, the hypothesis is made that emotional intelligence (EI) will have an impact on three perceptions of trustworthiness -ability, integrity and benevolence -at the beginning of a relationship. It was also hypothesized that additional information would gradually displace EI in forming the above perceptions. The results reveal that EI initially does not contribute to any of the perceptions of trustworthiness. As more information is revealed EI has an impact on the perception of benevolence, but not on the perceptions of ability and integrity. This impact was observed to be negative when the nature of the information was negative. On the other hand, information alone was shown to have a significant impact on the perceptions of ability and integrity, but not on the perception of benevolence. Theoretical and practical implications of the findings are addressed.

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“…Researchers and practitioners are equally interested in the concept of emotions at work and emotional labor (Cartwright & Pappas, 2007) [16]. But the demand of emotional labor is high in the jobs in which continuous face-to-face or voice-to-voice interaction is required for service providers and customers (Pizam, 2004) [17].…”

mentioning

confidence: 99%

Personality Traits, Burnout, and Emotional Labor Correlation among Teachers in Pakistan

Khalil¹,

Khan²,

Raza³

et al. 2017

JSSM

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The main purpose of this research is to study the impact of personality on job burnout among educators. Additionally the role of emotional labor on the relationship of personality and burnout is also investigated. In this model, job burnout (exhaustion, depersonalization and lack of personal accomplishment) is a dependent variable; personality (extraversion, neuroticism, agreeableness, openness to experience and conscientiousness) is an independent variable, while emotional labor (surface acting and deep acting) is a mediating variable. To investigate the relationship among above stated variables, correlation and multiple regression analysis were conducted. Questionnaires were used to collect the data from 199 secondary level teachers of private schools. The results of correlation and multiple regression showed the negative impact of personality on burnout, positive impact of personality on emotional labor, and the negative impact of emotional labor on job burnout. Discussion, suggestions, implications, and recommendations selection and training are provided.

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Emotional intelligence, its measurement and implications for the workplace

Cited by 98 publications

References 125 publications

The psychometric properties of the Schutte Emotional Intelligence Scale

The psychometric properties of the Schutte Emotional Intelligence Scale

When Emotional Intelligence Affects Peoples’ Perception of Trustworthiness

Personality Traits, Burnout, and Emotional Labor Correlation among Teachers in Pakistan

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