Emotional Intelligence, Emotional Labor, and Emotional Exhaustion among Korean Fitness Employees

Lee, Ye Hoon; Woo, Boyun

doi:10.1080/24704067.2017.1283528

Cited by 6 publications

(3 citation statements)

References 35 publications

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“…Research on the role of EI on EL is mixed. Some research outside the educational context (Lee and Woo, 2017) established EI as a positive predictor of SA and a negative predictor of DA. Pervaiz et al's (2019) research on teachers found positive empirical links between EI and SA.…”

Section: Emotional Intelligence and Emotional Labourmentioning

confidence: 99%

Teachers’ affective and physical well-being: emotional intelligence, emotional labour and implications for leadership

Karakus,

Toprak,

Caliskan

et al. 2024

IJEM

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PurposeThis study aims to examine the role of teachers’ emotional intelligence (EI) and emotional labour (EL) strategies in their affective and physical well-being.Design/methodology/approachThe quantitative data were collected from 436 primary school teachers. Likert-type scales were used to measure the variables. Confirmatory factor analyses were performed for the construct validity of the scales, and path analysis was used to test the hypothesised model.FindingsThe final structural equation model suggests that teachers' EI levels and display of appropriate EL strategies significantly reduce their stress, anxiety, burnout and psychosomatic complaints (PSCs). The final model shows that the deep acting strategy, which includes more adaptive emotion regulation strategies, improves teachers’ affective and physical well-being, while the surface acting strategy has a detrimental effect on their well-being.Originality/valueTo the best of the authors’ knowledge, this study is the first in the literature to highlight the importance of school teachers’ EI and EL strategies in managing stress, anxiety, burnout (affective well-being),and alleviating PSCs (physical well-being) within a single structural equation model. The findings have implications for educational leaders in fostering teachers’ emotional competencies and resources.

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Section: Emotional Intelligence and Emotional Labourmentioning

confidence: 99%

Teachers’ affective and physical well-being: emotional intelligence, emotional labour and implications for leadership

Karakus,

Toprak,

Caliskan

et al. 2024

IJEM

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“…Previous studies have reported that different types of emotional labor strategies are significantly related to key individual outcomes in different ways. For example, ample evidence exists to demonstrate that surface acting is significantly associated with job burnout and job satisfaction among athletic coaches [11], physical education teachers [12], and fitness employees [13]. In conjunction with key customer outcomes, research has shown that deep acting is a source of favorable customer outcomes, such as customer satisfaction [14] and perceived customer orientation [15], whereas surface acting is not significantly associated with these outcomes.…”

Section: Emotional Labor As An Internal Regulation Processmentioning

confidence: 99%

Emotional Labor, Rapport, and Word of Mouth in Fitness Organizations

Lee

Hwang

2022

Sustainability

Self Cite

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The fitness service industry requires employees to interact with members, placing great importance on their emotional expression to manage service quality and the subsequent organizational outcomes. Emotional labor may be a significant psychologically related factor that plays a critical role in building pleasant interactions between a fitness organization’s employees and its members. Thus, grounded in the emotional contagion theory, this study examines the predictability of perceived emotional labor strategies on the development of a rapport between a fitness organization’s employees and its members, and the subsequent effect of this rapport on word of mouth regarding the fitness organization. A total of 353 fitness members in the United States participated in the modified versions of paper-and-pencil surveys pertaining to the proposed variables. The findings showed that perceived surface acting, or superficial interaction, is negatively related to rapport, whereas perceived deep acting, a more profound form of interaction, is positively related to rapport. Furthermore, rapport was positively associated with word of mouth. This result indicates the significance of emotional labor in the service delivery of fitness employees and developing a positive relationship with fitness members.

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“…These fields range from adventure guides (Sharpe, 2005;Torland, 2013), call centre employees (Zapf et. al., 2003), amusement park employees (Van Maanen & Kunda, 1989), sales persons (Lee, 2016), 911 dispatchers (Shuler & Sypher, 2000), police officers (Martin, 1999), construction professionals (Lingard & Francis, 2005) as well as sports (Lee & Woo, 2017) health care (Karl & Peluchette, 2006;Lewis, 2012, Andela, Truchot, & Borteyrou, 2015 and education (Naring, Briet & Brouwers, 2006, Lee, Kwon & Oh (2016. Also Chen, Sun, Lam, Hu, Huo and Zhong (2012), Chu and Murrmann (2006), Igbojekwe (2017), Kim (2008) and Lam and Chen (2012) among others have studied emotional labour in contexts outside the hotel industry in Africa.…”

Section: Introductionmentioning

confidence: 99%

Determinants of emotional labour among employees in the hospitality industry in Accra, Ghana

Blankson-Stiles-Ocran

Amissah

Mensah

2019

AJHTM

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The purpose of this study was to investigate the determinants of emotional labour among frontline employees in Ghanaian hotels. Specifically, the study identified the determinants of emotional labour which were hypothesized to have significant effects on emotional labour. A total of 205 frontline employees participated in the paper-pencil survey. The questionnaires contained items measuring individual, situational and organisational factors of emotional labour. The results indicated that among the determinants, gender, age and variety of emotional displays had significant effects on emotional labour. These results suggest that gender, age and variety of emotional displays play a critical role in employees’ performance of emotional labour in hotels.

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Emotional Intelligence, Emotional Labor, and Emotional Exhaustion among Korean Fitness Employees

Cited by 6 publications

References 35 publications

Teachers’ affective and physical well-being: emotional intelligence, emotional labour and implications for leadership

Teachers’ affective and physical well-being: emotional intelligence, emotional labour and implications for leadership

Emotional Labor, Rapport, and Word of Mouth in Fitness Organizations

Determinants of emotional labour among employees in the hospitality industry in Accra, Ghana

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