Emotional exhaustion and job satisfaction of tour guides in rural areas

Anđelković, Željko; Dragin, Aleksandra; Kovačić, Sanja; Košić, Kristina

doi:10.5937/ekopolj1701011a

Cited by 4 publications

(3 citation statements)

References 15 publications

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“…This finding is consistent with previous studies of job satisfaction showing its positive impact on employees' affective commitment, such as Chordiya et al (2017) and Yao et al (2019). Our findings suggest that from the tourism sector's perspective, job dissatisfaction may reduce tourist guides vocational commitment, specifically affective commitment, and increase undesired attitudes and behaviors, such as emotional exhaustion (Andelkovic et al , 2017). As it refers to employees' perceptions of their emotional attachment to or identification with their organization, affective commitment differs from normative commitment (whereby tourist guides stay with an organization or profession because they have a feeling of belonging and involvement in it) or continuance commitment (whereby tourist guides stay with an organization or profession because they need the organization or the work) (Meyer et al , 1993).…”

Section: Discussionsupporting

confidence: 92%

The effects of tourist incivility, job stress and job satisfaction on tourist guides' vocational commitment

Akgündüz

Eser

2020

JHTI

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PurposeThis empirical study explored how tourist incivility, job stress and job satisfaction affect tourist guides' vocational commitment.Design/methodology/approachData were collected via a questionnaire on a convenience sample of tourist guides during February–March 2018. A total of 172 valid questionnaires were collected, of which 100 were online and 72 face-to-face. The hypotheses were tested through multiple regression analyses.FindingsThe results show that job stress reduces both the affective and normative commitment of tourist guides whereas tourist incivility only reduces their normative commitment. The results also show that job satisfaction increases their affective commitment.Practical implicationsThe results show that vocational commitment of tourist guides can be strengthened when job stresses are reduced, they are faced with less incivil behaviors and job satisfaction increases. Tour operators and travel agency managers can implement managerial practices that will reduce the job stress of tourist guides and increase job satisfaction. At the same time, it can be ensured that tourist guides develop a positive attitude toward their profession by supporting the legalization and implementation of regulations that protect from incivil tourist behavior.Originality/valueAlthough both job stress and job satisfaction have received past research attention, no research has studied them in an integrated form with tourist incivility and vocational commitments of tourist guides. In this study, it is predicted that tourist incivility and job stress both affect the job satisfaction and vocational commitment of tourist guides. Conducting such a study of tourist guiding is important because the literature survey reveals that only very limited research has been done into the work of this profession.

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Section: Discussionsupporting

confidence: 92%

The effects of tourist incivility, job stress and job satisfaction on tourist guides' vocational commitment

Akgündüz

Eser

2020

JHTI

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“…Regarding the valuation of the tourism sector-the valuation is carried out in the following way, first it is necessary to find a sufficiently good or adequate example and analyze the relative value of the given offers, the next thing to pay attention to is to evaluate/look at the premiums offered in that particular period and do comparison with previous premiums in a past period, the time period of the previous three months is usually taken (Anđelković, Dragin & Božić, 2017).…”

Section: Literature Reviewmentioning

confidence: 99%

Tourism as a Function of State Development Management

Aleksandra¹

2022

JBTP

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The development of a society/state is a continuous search for an optimal combination among the factors of production. Tourism in the last decades of the 20th century, as well as at the beginning of the 21st century, stands out as a factor of global proportions. Tourism has caused numerous changes in these areas of Bosnia and Herzegovina over the past 40 years or so, which have influenced changes in its geographical character, but also in the overall structure of economic movements. The goal of this work is to point out the comparative advantages of the tourist development of this area, with the aim of better tourism valorization of natural and created wealth. An overview of future activities is given, i.e., where the potential of the tourist offer lies, as well as an overview of the current situation in Bosnia and Herzegovina. Based on the above, the subject of the research is an overview of the possibility of organizing a new tourist offer following modern tourist trends. In the paper, the null hypothesis is also set, which reads: H0-The introduction of innovative programs for various tourist destinations in Bosnia and Herzegovina can be a guideline for the further development of the country. The research was conducted theoretically and empirically.

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“…Rural areas are suffering immense changes and because of that it is important to save their authenticity: tour guides might serve as bridges that could contribute in understanding that way of living and rural tourism is a tool to show tourist all these intangible and tangible heritage [1].…”

Section: Introductionmentioning

confidence: 99%

Ecotourism management for development countries

Vidović¹

2018

Tehnika

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The development of eco-tourism plays a major role in the tourist offer of the Republic of Bosnia and Herzegovina, as mass tourism is losing in importance and gives way to a segmental tourism and guest structure changes and age. Provides an overview of future activities, and where the potential of the tourist offer lies, as well as an overview of the current situation in Bosnia and Herzegovina. The main objective of this paper is to determine whether eco-tourism impact on economic development, the possibility of evaluation of natural resources and adaptation to the demands of modern tourism. Based on the foregoing subject of research will consider the possibility of organizing modern forms ecotourism. The paper tested the null hypothesis where H0-There are no statistically significant differences between the group "Employees" and the "Unemployed" in terms of their attitude in terms of ecotourism. H1-There are significant differences between the group "Employees" and the "Unemployed" in terms of their attitude in terms of their position on the eco-tourism.

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Emotional exhaustion and job satisfaction of tour guides in rural areas

Abstract: Abstract

Cited by 4 publications

References 15 publications

The effects of tourist incivility, job stress and job satisfaction on tourist guides' vocational commitment

The effects of tourist incivility, job stress and job satisfaction on tourist guides' vocational commitment

Tourism as a Function of State Development Management

Ecotourism management for development countries

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