BACKGROUND
Telehealth technologies are increasing health care access for patients in the home, community, and rural and underserved areas. Older adults may be challenged to use new technologies due to aging related changes, lack of experience, and different attitudes toward its use. This pilot study evaluated potential issues in training/instructions and use of a telemonitoring application. The feedback from this study will be used to adapt the application and training to support dementia caregivers.
METHODS
Seven cognitively intact older adults attended a one-on-one training session for using a telemonitoring application on an iPad Mini or iPod Touch device. They returned one week after training to demonstrate actual use of the telemonitoring application. The demonstration session was video-recorded. Behavioral coding of the videos was used to determine which steps were problematic, and to identify modifications needed in the application and training. Use of telemonitoring application involved ten steps: turn on device, get to the App screen, open the App, position/reposition the device to record, change front-back camera setting, record, view recording, upload, delete, and return to start screen. The following challenges (errors) were coded; ask question, refer to manual, pause, ineffective tap, express frustration, cueing by the research assistant, and mistake. Participants also completed an ease of use questionnaire.
ANALYSIS
Descriptive analysis of the video recordings and the questionnaire identified usability challenges.
RESULTS
The actual use return demonstration session took an average of 50 minutes. All participants referred to the instruction manual. Participants varied in the number of challenges to completing the task but had an average of 19 coded errors or challenges to complete the process. This information was used to revise training materials and to work with the developer to improve the application.
CONCLUSIONS
Older adults may benefit from specific adaptations and training to use new health care technologies. Behavioral coding is an effective way to evaluate the user interface for new technologies with older adults.