Emergent boundary objects and boundary zones in collaborative design research projects

Dalsgaard, Peter; Halskov, Kim; Basballe, Ditte Amund

doi:10.1145/2598510.2600878

Cited by 18 publications

(8 citation statements)

References 20 publications

(23 reference statements)

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“…Emergent boundary objects are often derived from complex wicked problems and begin in design concepts that continuously change and evolve during the design process [42]. Emergent boundary objects are therefore boundary objects that have not yet been stabilized and are still being negotiated according to Dalsgaard, Halskov [42]. In accordance with Ewenstein and Whyte [43], they can also be seen as open boundary objects.…”

Section: Introductionmentioning

confidence: 99%

Co-designing a digital platform with boundary objects: bringing together heterogeneous users in healthcare

et al. 2019

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Healthcare is increasingly permeated with digital platforms supporting cooperative care involving both caregivers (i.e. nurses and physicians) and also patients. New mobile technologies allow for patients to continuously monitor and document their symptoms and gather data that can increase self-care and support the nurse's decision-making process. A design process of such platforms calls for new design approaches involving heterogeneous conditions and goals. Our research is conducted at a clinic that supports cancer patients in their struggles with treatment induced illnesses. The methodological approach is design ethnography that draws from two years of following a design process that resulted in a digital platform to support the care provided by the clinic. The aim of the paper is to analyze how the boundary objects are engaged in the design phases, both concerning what type of boundary objects as well as how they play a role in the different stages of design and we show how boundary objects in design can be used as a mediator for different users' needs and conditions. The research question that this paper explores is: what type of boundary objects can be used, and how are those boundary objects engaged in different design phases during healthcare platform design? We show how different boundary objects come into play during different design phases, from rich narratives, to conceptual formulations and finally into concrete prototypes of the platform. We argue that using boundary objects actively as design tools can inform and forward the design of healthcare platforms and that the approach can guide future design processes, where codesigning with boundary objects can be especially useful as a design approach when doing design with heterogenous user groups in complex settings, such as healthcare settings.

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Section: Introductionmentioning

confidence: 99%

Co-designing a digital platform with boundary objects: bringing together heterogeneous users in healthcare

et al. 2019

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Section: Computer Supported Cooperative Workmentioning

confidence: 64%

“…They negotiate boundaries by serving to establish and destabilize and in the process can push beyond the existing boundaries. Following in this same vein we find boundary negotiating zones (Halpern, Erickson, Forlano, & Gay, ) and emergent Boundary Zones (Dalsgaard, Halskov, & Basballe, ), As a translational device, the BO performs critical work at organizational and intellectual boundaries. Recognizing this boundary spanning quality positions the BO as a lifeline—allowing communities to embrace plasticity, but appreciate rigidity.…”

Section: Concept Of Boundary Object In the Information Sciencesmentioning

confidence: 99%

Boundary objects in information science

Huvila

Anderson

Jansen

et al. 2017

Asso for Info Science & Tech

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Boundary objects are abstract or physical artefacts that exist in the liminal spaces between adjacent communities of people. The theory of BOs was originally introduced by Star and Griesemer in a study on information practices at the Berkeley Museum of Vertebrate Zoology but has since been adapted in a broad range of research contexts in a large number of disciplines including the various branches of information science. The aim of this review article is to present an overview of the state of the art of information science research informed by the theory of BOs, critically discuss the notion, and propose a structured overview of how the notion has been applied in the study of information.

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“…"Conceptual" workspaces (e.g., where no visual aids were used) were more complex for the stakeholders, and discussions were more limited. In this sense, visual artefacts contained in shared workspaces are "emergent boundary objects" [8], as they are used to focus the discussion with emphasis on its progression and dynamic transformation.…”

Section: Engage Diverse Team Members With a Shared Workpacementioning

confidence: 99%

Exploring the Role of Artefacts to Coordinate Design Meetings

Lopez¹,

Luyten²,

Vanacken³

et al. 2018

JoIS

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Design artefacts are vital to communicate design outcomes, both in remote and co-located settings. However, it is unclear how artefacts are used to mediate interactions between designers and stakeholders of the design process. The purpose of this paper is exploring how professional design teams use artefacts to guide and capture discussions involving multidisciplinary stakeholders while they work in a co-located setting. An earlier draft of this paper was paper published in the Proceedings of the European Conference on Cognitive Ergonomics (ECCE 2017). This work adds substantial clarification of the methodology followed, further details and photographs of the case studies, and an extended discussion about our findings and their relevance for designing interactive systems. We report the observations of six design meetings in three different projects, involving professional design teams that follow a user-centered design approach. Meetings with stakeholders are instrumental for design projects. However, design teams face the challenge of synthesizing large amounts of information, often in a limited time, and with minimal common ground between meeting attendees. We found that all the observed design meetings had a similar structure consisting of a series of particular phases, in which design activities were organized around artefacts. These artefacts were used as input to disseminate and gather feedback of previous design outcomes, or as output to collect and process a variety of perspectives. We discuss the challenges faced by design teams during design meetings, and propose three design directions for interactive systems to coordinate design meetings revolving around artefacts.

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Emergent boundary objects and boundary zones in collaborative design research projects

Cited by 18 publications

References 20 publications

Co-designing a digital platform with boundary objects: bringing together heterogeneous users in healthcare

Co-designing a digital platform with boundary objects: bringing together heterogeneous users in healthcare

Boundary objects in information science

Exploring the Role of Artefacts to Coordinate Design Meetings

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