Eliciting Process Knowledge Through Process Stories

Using Process Stories to Foster Process Flexibility: The Experts’ Viewpoint

“…From the above discussion, the emerging concern is how to push towards process flexibility from process analysis to the other stages of the BPM lifecycle. Process stories have been proposed as a method that helps to communicate and understand the contextual aspects of human participation in business processes (Antunes et al, 2020;Antunes et al, 2019). Process stories rely on storytelling theory to narrate what happens in a business process using a combination of textual and visual elements.…”

“…A few research studies have explored process stories as a method to analyse business processes, assessing the capacity of process stories to examine business scenarios and capture process knowledge (Antunes et al, 2020;Haggège & Vernay, 2019). Some works have specifically used process stories as an instrument to analyse process flexibility and contextualisation, focusing on the method's strengths to highlight variant scenarios lived by different people participating in the process (Antunes et al, 2019;Simões et al, 2018).…”

“…Positioning the interview results with recent studies, we can further suggest that process stories help bringing personal experiences with the process. They narrate a combination of structured and unstructured events, providing context to the workflows (Antunes et al, 2020;Simões et al, 2018). They can narrate complex situations using simple scenarios and narratives.…”

“…In this study, we propose process stories to help BPM experts understand the dynamics of friction in realizing process flexibility. Process stories rely on storytelling theory to communicate a variety of viewpoints over a business process (Antunes, Pino, Tate, & Barros, 2020;Haggège & Vernay, 2019;Hayes, Lee, & Dourish, 2011). Process stories have been used to analyse organizational business processes and the related views over these processes (Antunes et al, 2020;Leite, Antunes, Guimarães, & Pino, 2019;Simões, Antunes, & Carriço, 2018).…”

“…Process stories rely on storytelling theory to communicate a variety of viewpoints over a business process (Antunes, Pino, Tate, & Barros, 2020;Haggège & Vernay, 2019;Hayes, Lee, & Dourish, 2011). Process stories have been used to analyse organizational business processes and the related views over these processes (Antunes et al, 2020;Leite, Antunes, Guimarães, & Pino, 2019;Simões, Antunes, & Carriço, 2018). We suggest that the capacity of conveying diverse viewpoints about a process can help BPM experts to understand and deal with the various forces involved in the dynamics of friction.…”