Abstract. Understanding and analyzing collaborative learning processes require a fine-grained sequential analysis of the group interaction in the context of learning goals. Several researchers in the area of cooperative work take as a success criterion the quality of the group outcome. Nevertheless, recent findings are giving importance to the quality of the cooperation process itself. This paper presents a set of indicators which main objective is to evaluate the collaborative learning process. We have defined an experiment with a tool instrumented to gather data from groups working in a simple task. This data is then useful to build the cooperation indicators, which in turn allow us to estimate the quality of the work process.
Collaborative systems evaluation is always necessary to determine the impact a solution will have on the individuals, groups, and the organization. Several methods of evaluation have been proposed. These methods comprise a variety of approaches with various goals. Thus, the need for a strategy to select the most appropriate method for a specific case is clear. This research work presents a detailed framework to evaluate collaborative systems according to given variables and performance levels. The proposal assumes that evaluation is an evolving process during the system lifecycle. Therefore, the framework, illustrated with two examples, is complemented with a collection of guidelines to evaluate collaborative systems according to product development status.
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