Electronic Reference Services In Nigerian Law Libraries.

Abstract

The paper discussed provision of reference services including collaboration between library users and librarian using a computer-based medium. The services enumerated various media including e-mail, web forms, chat, video conferencing web, customer call centre software, Voice over Internet Protocol (VoIP). It also provided an overview of today's reference environment along with data and practical examples from services like "Question Point" (Library of Congress) to demonstrate the importance and effect of understanding audiences appropriately using technology and working cooperatively for libraries in electronic reference.