Electronic Commerce, Automation and Online Banking in Nigeria

Ojeka, Stephen; Ikpefan, Ochei Ailemen

doi:10.4018/jide.2012010102

Cited by 9 publications

(5 citation statements)

References 29 publications

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“…Mobile Banking: this platform assists customers to have access to information through the use of devices that support wireless connections. Mobile banking involves the process by which a branch of commercial banks put a call to another commercial bank where the customer's account is domiciled, with the aim of confirming the validity or invalidity of the account submitted the initiating commercial bank grants the transaction to take place (Ojeka & Ikpefan, 2011).…”

Section: E-marketing Methods In Commercial Banksmentioning

confidence: 99%

Effects of e-marketing on customers patronage of commercial banks, a study of Guaranty Trust Holding Company PLC, Lagos

Olamide

Dixon-Ogbechi

2022

eyn

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This study examined the effects of E-marketing on customers’ patronage of commercial banks a study of Guaranty Trust Bank (GTBank) PLC, Lagos. The study adopted quantitative research design and the sources of data for this study were purely primary and secondary and a sample size of 385 customers of GTBank Plc, in Akoka area of Yaba Local Government, Lagos state were selected through a convenience sampling technique. The data were analyzed and descriptive statistics (mean and median), regression analysis and analysis of variance were used to provide answers to the research questions and test hypotheses. The study revealed that there is a direct nexus between the use of internet banking, and increase in customer patronage of GTBank, Plc, Lagos. Furthermore, a positive relationship was established between the use of USSD codes and quick service delivery of GTBank, Plc, Lagos. The study therefore conclude that E-marketing influences customers’ patronage of GTBank PLC, Lagos and it was recommended that GTBank PLC, Lagos should continue the utilization of its E-marketing components (i.e. Internet banking, and USSD codes) as this assist in serving their customers better through quick service delivery and also increases the utility enjoyed which encourage frequent patronage. Future researchers can make research on same topic but increasing the scope to other commercial banks in Nigeria for better comparison.

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Section: E-marketing Methods In Commercial Banksmentioning

confidence: 99%

Effects of e-marketing on customers patronage of commercial banks, a study of Guaranty Trust Holding Company PLC, Lagos

Olamide

Dixon-Ogbechi

2022

eyn

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“…ATM, bankacılığın şube dışına taşınması için ilk ortaya çıkan uygulamalardan biridir. Ancak yapılan çalışmaların çoğu insan kaynakları stratejileri ile ilgili değildir (Hatta ve Liyama, 1991;Rogers ve Walker, 1996;Ojeka ve Ikpefan, 2011;Korkmaz vd., 2015;Koca, 2018). Genel olarak, banka kârlılığı, müşteriler açısından avantajlar ve ATM ile ilgili güvenlik konularına değinildiği görülmüştür.…”

Section: Li̇teratür Taramasiunclassified

An Estimation of Digital Banking Practices in Turkish Banks on Recruitments Under Human Resources Strategies

Tüzün

2020

IBAD Sosyal Bilimler Dergisi

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It is a known fact that the banking sector, which is one of the sectors where the technology intensity is felt the most, can transform the technological developments experienced with dizzying speed into services in a short time. In the banking sector, there is a constant competition in order to provide the services required by customer demands and the global conjuncture for not to stay behind the times. Although technology investments are important in this competition, the use of human resources is still an important issue. In this study, using parameters such as the total number of branches belonging to banks operating in the Turkish banking sector, the total number of employees, the number of ATMs, the number of incoming calls to telephone banking, the number of internet banking users, and the number of mobile banking users, the exact numbers for the future period are calculated. Based on these estimates, it was discussed how the recruitment might be estimated in the human resources strategies of the banks.

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“…Further, most researches on loan policies have been based in banks and Micro finance institutions which have even yielded inconclusive study results (Pandey (2004); Agarwal (2009); Ojeka (2012); Byusa and Nkusi (2012); Arishaba (2011); Sindani (2012); Moti, et al(2012); Tengey (2014), with few empirical studies in SACCOs (Maiti, 2015). It is therefore against this backdrop that this study endeavored to investigate the influence of loan policies on financial performance SACCOs in Kakamega County, Kenya.…”

Section: Statement Of the Problemmentioning

confidence: 99%

Influence of Loan Insurance Policy on Financial Performance of Savings and Credit Cooperatives in Kakamega County, Kenya

ANGWEYE,

OTINGA (Ph.D)

2020

strategicjournals.com

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This study investigated the influence of loan insurance policy on financial performance SACCOs in Kakamega County, Kenya. The study adopted descriptive survey and targeted 143 senior management staff from 13 SACCOs located in Kakamega County from where a sample size of 105 was selected using stratified random sampling technique. The study used structured questionnaire as the main research instrument. A pilot study was conducted among 20 senior management staff of SACCOs in Vihiga County, Kenya, so as to check research instrument's validity and reliability. Statistical Package for Social Sciences version 24 was used in data analysis. Descriptive statistics (percentages, frequencies, mean, and standard deviations) were computed. A total of 97 respondents out of the sampled 105 respondents returned completely filled questionnaires representing a response rate of 92.4%, thus good for generalizability of research findings to a wider population. The results showed that loan insurance policy significantly influences financial performance of SACCOs in Kakamega County. That is; loan insurance policy (independent variable) was significant predictor of SACCO performance (dependent variable). The study concluded that loan insurance policy impacts positively on SACCO's financial growth in the sense that convenient loan insurance rates or premiums can assist to cover non-performing loans which subsequently impact on financial growth of a SACCO. It was recommended that SACCOs should embrace this new concept of loan insurance covers as strategic form loan loss provisioning so as to check on non-performing loans ratios which always influence financial performance of SACCOs.

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Electronic Commerce, Automation and Online Banking in Nigeria

Cited by 9 publications

References 29 publications

Effects of e-marketing on customers patronage of commercial banks, a study of Guaranty Trust Holding Company PLC, Lagos

Effects of e-marketing on customers patronage of commercial banks, a study of Guaranty Trust Holding Company PLC, Lagos

An Estimation of Digital Banking Practices in Turkish Banks on Recruitments Under Human Resources Strategies

Influence of Loan Insurance Policy on Financial Performance of Savings and Credit Cooperatives in Kakamega County, Kenya

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