An Estimation of Digital Banking Practices in Turkish Banks on Recruitments Under Human Resources Strategies

Abstract

It is a known fact that the banking sector, which is one of the sectors where the technology intensity is felt the most, can transform the technological developments experienced with dizzying speed into services in a short time. In the banking sector, there is a constant competition in order to provide the services required by customer demands and the global conjuncture for not to stay behind the times. Although technology investments are important in this competition, the use of human resources is still an important issue. In this study, using parameters such as the total number of branches belonging to banks operating in the Turkish banking sector, the total number of employees, the number of ATMs, the number of incoming calls to telephone banking, the number of internet banking users, and the number of mobile banking users, the exact numbers for the future period are calculated. Based on these estimates, it was discussed how the recruitment might be estimated in the human resources strategies of the banks.

Finansal Perspektifte Modern Bankacılığın Gelişimi

“…Bu işlevleri yerine getirmede dijital banka kanalları gibi otomatik vezne makineleri (ATM) de önemli görevler yerine getirmektedir. Dünya'da ve Türkiye'de bankacılık işlemlerinin şube dışına taşınması ilk defa ATM'ler sayesinde olmuştur (Tüzün, 2020). ATM'ler banka şubesine gitmeden ve banka personeliyle görüşmeden, müşterilerinin bankacılık işlemlerini yapabilmelerine imkân sağlayan ve yapılan işlemleri ilgili finansal kuruma ileten elektronik bir cihazlardır (Ceylan, 2010).…”