“…Psychological studies in cognitive workload arose from the observation that there is a limit to the total quantity of information that a person or team can process within a fixed amount of time before error rates proliferate. Suboptimal but good enough decisions are generally the norm when complex decisions are required (Broadbent, 1958; Conrad, 1951; Guastello, Marra, Correro, Michels, & Schimmel, 2017; Rosser & Rosser, 2015; Simon, 1957). Importantly, there is growing evidence that people generally respond differently to workload stressors due to their differences in pertinent cognitive abilities, knowledge and experience, empathy and emotional intelligence, and flexibility in using coping strategies (Gruszka, Matthews, & Szymura, 2012; Guastello, 2014; Guastello et al, 2017; Guastello, Shircel, Malon, & Timm, 2015; Thompson, 2010).…”