El impacto del turismo en los Sitios Patrimonio de la Humanidad. Una revisión de las publicaciones científicas de la base de datos Scopus

Lanuza, Agustín Ruíz; Fernández, Juan Ignacio Pulido

doi:10.25145/j.pasos.2015.13.084

Cited by 13 publications

(10 citation statements)

References 115 publications

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“…Regarding the information on the destination, it is advisable to incorporate new technologies (virtual reality, 3D, etc.) [5,32,44,45] because, although the population segment under study has not shown much interest in these formats, their predisposition to use RICT allows us to conclude that these new technologies will be appreciated. Finally, with regards to the features of tourist apps, the importance of their relational potential has been clearly established [1,2,31,44].…”

Section: Discussionmentioning

confidence: 99%

“…[5,32,44,45] because, although the population segment under study has not shown much interest in these formats, their predisposition to use RICT allows us to conclude that these new technologies will be appreciated. Finally, with regards to the features of tourist apps, the importance of their relational potential has been clearly established [1,2,31,44]. The selected apps do not exploit this capacity and the target public has not shown a particular interest in this possibility, however, we must insist on the desirability of promoting it and encouraging the conversion of this public into adprosumers by incentivizing their participation in virtual communities that are generated around tourist destinations [6,11,13].…”

Section: Discussionmentioning

confidence: 99%

“…The preservation of these assets poses an extremely significant and permanent challenge for DMO. In the field of cultural tourism, this view of the risk that entails the marketing of heritage sites has been addressed by several authors [44,45]. In this sense, the sustainability of tourist destinations appears as a controversial issue on which opposing positions have been expressed.…”

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confidence: 99%

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ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

2019

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Information and Communication Technologies (ICT) and applications (apps) for tourists are key tools for the sustainability of World Cultural Heritage Sites (WCHS). Their integration into tourism marketing strategies poses challenges regarding the satisfaction of the expectations of the target stakeholders, particularly senior tourists, people aged 60 and over. This paper adopts an exploratory and descriptive approach that combines qualitative techniques (focus groups), to study the use senior citizens make of ICT and tourism apps, with quantitative ones. In this sense, content analysis has been performed on a sample of tourism apps. The results reveal that ICT are essential tools for senior tourists and positively influence tourists' final perception of the travel experience. The analysis of these mobile apps shows that they meet the expectations of senior tourists, who constitute a relevant generation for cultural tourism and are of special interest for the sustainability of WCHS. The configuration and development of these tools must be adapted to this generation, which we call Generation W.Sustainability 2019, 11, 3203 2 of 17 image and reputation of the destination [11,13]. Thus, RICT contribute to sustainable tourism through their communicational, relational, and experiential capacity [6,[14][15][16]. The value of experience is a key element in the configuration and development of all cultural destinations. The intangible and eminently experiential nature of tourism products and services [7] and the fact that they cannot be tested before they are bought give great importance to the user's experience. In the tourist sector, the key is the experience resulting from all the travel stages: pre-travel (search of information, planning, decision-making), on-travel (experiences resulting from the use and consumption of the product or service, and the relationships established with the host community) and post-travel [9,13,[17][18][19]. In addition, the value of experience has acquired more importance with the arrival of the model 2.0 [19,20] and its potential to multiply the reach of the traditional word of mouth [13,21] and the electronic word of mouth (eWOM), when focused in the digital field [22,23].Having highlighted the importance of RICT in the tourism sector, including the cultural one, there are questions about the uses of RICT among different types of tourists, both real and potential, and, consequently, about the differences between digital immigrants and digital natives [24]. Both segments of the population constitute interesting groups for cultural destination marketing organizations [25][26][27] with different expectations and use of RICT [3,28,29]. To be precise, one of the fundamental questions posed by the literature review is whether the reorientation of the marketing strategies and tourist communication based on the web 2.0 model [1,14,18,[30][31][32][33][34] should pay special attention to the Boomers (50-64 year-olds) and the Silent Generation (65 years and over) [35] or whether, based on the digi...

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

mentioning

confidence: 99%

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ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

2019

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“…Sites that open their doors to uncontrolled numbers of tourist visits can have immense opportunities, if visits are motivated by cultural aspects, natural surroundings, and knowledge of the heritage itself [10]; thus, the management of such tourism is only effective when the local heritage and the social needs of the inhabitants are still intact. The challenge is how to manage the right number of tourists; obtaining the mostly economic benefits of their presence, while enabling the local community to maintain its privacy, traditions, history, and social cohesion.…”

Section: Introductionmentioning

confidence: 99%

Towards Smarter Management of Overtourism in Historic Centres Through Visitor-Flow Monitoring

et al. 2019

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Historic centres are highly regarded destinations for watching and even participating in diverse and unique forms of cultural expression. Cultural tourism, according to the World Tourism Organization (UNWTO), is an important and consolidated tourism sector and its strong growth is expected to continue over the coming years. Tourism, the much dreamt of redeemer for historic centres, also represents one of the main threats to heritage conservation: visitors can dynamize an economy, yet the rapid growth of tourism often has negative effects on both built heritage and the lives of local inhabitants. Knowledge of occupancy levels and flows of visiting tourists is key to the efficient management of tourism; the new technologies—the Internet of Things (IoT), big data, and geographic information systems (GIS)—when combined in interconnected networks represent a qualitative leap forward, compared to traditional methods of estimating locations and flows. A methodology is described in this paper for the management of tourism flows that is designed to promote sustainable tourism in historic centres through intelligent support mechanisms. As part of the Smart Heritage City (SHCITY) project, a collection system for visitors is developed. Following data collection via monitoring equipment, the analysis of a set of quantitative indicators yields information that can then be used to analyse visitor flows; enabling city managers to make management decisions when the tourism-carrying capacity is exceeded and gives way to overtourism.

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“…Si el sitio patrimonial está consolidado, el reconocimiento se dirige más hacia la protección patrimonial (Ruiz Lanuza, 2015), pues ya atrae a miles de visitantes. Por el contrario, si se trata de un destino emergente, el reconocimiento influye aumentando su competencia en cuanto que sirve de reclamo tanto para el propio destino como en los otros atractivos de su entorno.…”

Section: Introductionunclassified

Evaluación de la eficiencia comunicativa de los sitios web del destino arqueológico-patrimonial de Cartagena (España)

Serrano

Blasco

2018

Virtual archaeol. rev.

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Lo más destacado:• Aplicación del "Cuestionario de Eficiencia Comunicativa" para evaluar cómo los sitios web contribuyen a la gestión turística de un destino.• Posibilidad de utilizar los sitios web de destinos turísticos patrimoniales para acciones de gestión que van más allá de la comunicación estratégica.• Coherencia interna gestora en cuanto a los contenidos y mensajes de los tres sitios web institucionales analizados del destino arqueológico de Cartagena. Resumen:El patrimonio arqueológico se presenta como un recurso dinamizador del turismo en los destinos mediterráneos. Obtener un balance equilibrado entre la conservación y el turismo es un reto que alcanzar en la mayoría de los destinos patrimoniales. Para ello, se plantea conceder a la comunicación estratégica a través de las Tecnologías de la Información y las Comunicaciones (TIC) mayor valoración si se le asignan objetivos adecuados más allá de los promocionales o informativos. Así, este trabajo de investigación se dedica a identificar las capacidades para la comunicación estratégica de tres sitios web turístico-culturales de Cartagena (Murcia, España) a través de un instrumento metodológico de análisis y evaluación denominado "Cuestionario de Eficiencia Comunicativa" (CEC). Este instrumento está basado en tres criterios de análisis y compuesto por 11 indicadores y 36 variables que vienen a demostrar la eficiencia comunicativa de las TIC y su relación con el turismo. El primer criterio de análisis focaliza su atención en las relaciones turismo-patrimonio. En este sentido, se preocupa por fomentar las herramientas necesarias para gestionar el turismo de forma eficiente, responsable y sostenible basado en el contexto local y las necesidades de la población administrada. El segundo criterio de análisis pretende conocer si el sitio patrimonial se preocupa por la implicación de los actores y las comunidades locales en la gestión y que tengan conocimientos y habilidades profesionales para desarrollar su trabajo adecuadamente. Por último, el tercer criterio de análisis consiste en evaluar si el sitio web incluye mensajes interpretativos que contribuyan al aprecio del público y los residentes sobre el patrimonio. Este criterio está desarrollado por seis indicadores y es muy importante para el CEC ya que se centra en el análisis de la importancia de la información y su transmisión a través de los sitios web. Los resultados ponen de manifiesto el potencial de la comunicación estratégica y la oportunidad de atribuirle usos superiores en asp ectos de gestión turística y patrimonial.Palabras clave: comunicación estratégica; recursos patrimoniales; gestión turística; sitios web; Tecnologías de la Información y las Comunicaciones (TIC) Abstract:Archaeological heritage is presented as a driven force of tourism in Mediterranean destinations. To obtain a balance between heritage conservation and tourism development is a challenge to achieve in most of heritage destinations. For this, it is proposed to grant to strategic communication through the Information and Communic...

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El impacto del turismo en los Sitios Patrimonio de la Humanidad. Una revisión de las publicaciones científicas de la base de datos Scopus

Cited by 13 publications

References 115 publications

ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

Towards Smarter Management of Overtourism in Historic Centres Through Visitor-Flow Monitoring

Evaluación de la eficiencia comunicativa de los sitios web del destino arqueológico-patrimonial de Cartagena (España)

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