eGovernment Trends in the Web 2.0 Era and the Open Innovation Perspective: An Exploratory Field Study

Assar, Saïd; Boughzala, Imed; Isckia, Thierry

doi:10.1007/978-3-642-22878-0_18

Cited by 17 publications

(21 citation statements)

References 13 publications

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“…• E-participation: It relates to the involvement of the citizen in the e-government process such as communication with officials, surveys, and e-petitions (ECTQM, 2002;West and Deitch, 2004;Kumar et al, 2007;Georgescu and Georgescu, 2008;Iribarren et al, 2008;Berntzen and Olsen, 2009;Capgemini, 2009;Assar et al, 2011;United Nations, 2012a, 2012b. Although those features are visible to the user, their business logic is present and implemented in the back-end.…”

Section: Distribution Of the Back-end Subcategoriesmentioning

confidence: 99%

“…• Social networks: It relates to the use of social networks (Forfás, 2008;Capgemini, 2009;Assar, 2011;Assar et al, 2011;United Nations, 2012b). The business logic in this case is supported by the social website and not by the e-government e-portal and it is directly visible to the user.…”

Section: Distribution Of the Front-end Best Practicesmentioning

confidence: 99%

“…• Personalisation: It relates to the possibility of the citizen to personalise and customise the e-portal's functionalities according to his needs (Makolm, 2002;Kumar et al, 2007;Forfás, 2008;Capgemini, 2009;Assar et al, 2011;United Nations, 2012a, 2012b. Furthermore, this is directly visible to the user.…”

Section: Distribution Of the Front-end Best Practicesmentioning

confidence: 99%

“…• Contests: It relates to organising competitions for the public (ISL, 2008;Assar et al, 2011;United Nations, 2012b). This is loosely coupled with the technical aspects of the e-portal.…”

Section: Distribution Of the External Best Practicesmentioning

confidence: 99%

“…Delegation (Posch et al, 2011) E-participation (ECTQM, 2002;West and Deitch, 2004;Kumar et al, 2007;Iribarren et al, 2008;Georgescu and Georgescu, 2008;Berntzen and Olsen, 2009;Capgemini, 2009;Assar et al, 2011;United Nations, 2012a;United Nations, 2012b) Payments (Makolm, 2002;Berntzen and Olsen, 2009;United Nations, 2012a;United Nations, 2012b) Workflows (Makolm, 2002;United Nations, 2012a) Responsiveness (Delone, 2003;DeLone and McLean, 1992) One-stop-shop (ECTQM, 2002;Carbo and Williams, 2004;World Bank, 2005;Kumar et al, 2007;Seifert and McLoughlin, 2007;Forfás, 2008;Georgescu and Georgescu, 2008;Berntzen and Olsen, 2009;Klischewski and Askar, 2010;United Nations, 2012a;United Nations, 2012b) Ease of navigation (ECTQM, 2002;Carbo and Williams, 2004;Peters et al, 2004;Kumar et al, 2007;Georgescu and Georgescu, 2008) Social networks (Forfás, 2008;Capgemini, 2009;Assar, 2011;Assar et al, 2011;United Nations, 2012b) Personalisation (Makolm, 2002;Kumar et al, 2007;…”

Section: Customer Centricitymentioning

confidence: 99%

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E-government portals best practices: a comprehensive survey

Fath-Allah

Cheikhi

Al-Qutaish

et al. 2014

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An e-government portal is a website that is offering various useful electronic services to the citizens. With the traditional government portals (offices), the services provided to the citizens need a lot of paperwork and many officers are required to conduct such services, and also the citizens need to be present personally, which means they have to leave their jobs for many hours. Thus, making these services as electronic ones through the web will result in great savings for governmental entities and citizens. This paper exploring the e-government portal's best practices collected from research and industry. Although these best practices exist in the literature, they are not classified or grouped in a logical way. In addition, this paper aims to provide a structured overview of these best practices according to three categories of best practices (i.e., back-end, front-end, and external).

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Section: Distribution Of the Back-end Subcategoriesmentioning

confidence: 99%

Section: Distribution Of the Front-end Best Practicesmentioning

confidence: 99%

Section: Distribution Of the Front-end Best Practicesmentioning

confidence: 99%

“…• Contests: It relates to organising competitions for the public (ISL, 2008;Assar et al, 2011;United Nations, 2012b). This is loosely coupled with the technical aspects of the e-portal.…”

Section: Distribution Of the External Best Practicesmentioning

confidence: 99%

Section: Customer Centricitymentioning

confidence: 99%

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E-government portals best practices: a comprehensive survey

Fath-Allah

Cheikhi

Al-Qutaish

et al. 2014

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The Evolution of Information and Communication Technology in Public Administration

Liu

Yuan

2015

Public Admin & Development

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Summary Over the last decades, governments all over the world have tried to take advantage of information and communication technology (ICT) to improve government operations and communication with citizens. Adoption of e‐government has increased in most countries, but at the same time, the rate of successful adoption and operation varies from country to country. This article outlines the evolution of ICT in the public sector over the past 25 years. It presents general trends by examining interactions and mutual shaping processes between ICT evolution and several inter‐related institutional changes including government operations, public services delivery, citizen participation, policy and decision making, and governance reform. The authors suggest that within a short time period, e‐governance has evolved rapidly from rudimentary uses of ICTs as simple tools to support highly structured administrative work to the integration of ICT throughout government operations. The growing use of Web 2.0, social media, and mobile and wireless ICT by citizens can also heavily impact the way public services are delivered and how citizen engagement processes are carried out. However, new management approaches, governance structures, and policy frameworks are still missing, posing a challenge for governments to operate effectively in the age of big data. Generally, developing countries are lagging behind in e‐government adoption compared with developed countries. Thus, for developing countries to successfully adopt ICT and try to leapfrog some of the obstacles encountered by early ICT adopters in developed countries, systematic analyses need to be conducted to understand the interactions among stakeholders and ICTs and co‐create the institutional environment to lead to a positive impact of ICT on public administration. Only when this relationship is clearly understood can innovative ICTs be seamlessly integrated into the governance structure. Copyright © 2015 John Wiley & Sons, Ltd.

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