Eficiência dos terminais aeroportuários brasileiros considerando a percepção de satisfação do passageiro

Abstract

A satisfação do passageiro em aeroportos é tema de grande importância para a comunidade científica e para o operador, dado que o usuário se trata de um importante cliente ao aeroporto. Observa-se, na literatura nacional e internacional, uma tendência em analisar a satisfação do usuário. Porém, é detectada uma lacuna no que diz respeito aos estudos que avaliam a eficiência aeroportuária com inserções de variáveis de percepção da satisfação do passageiro. Nesse contexto, o objetivo do artigo é avaliar a eficiência de 15 relevantes aeroportos brasileiros por meio do método da Análise Envoltória de Dados. O modelo permite analisar diferentes variáveis, sendo a satisfação dos usuários uma dessas variáveis (output). Mediante o modelo DEA-BCC, nota-se que 46,66% dos aeroportos avaliados apresentaram eficiência máxima relativa no ano de 2016, para os requisitos de análise.

Analysis of layout flexibility on the efficiency of airport passenger terminals

“…Regarding the orientation of the models proposed in the selected articles, it is possible to observe that the choice of the product or output-oriented analysis model stands out, a fact confirmed by the studies presented by Bazargan and Vasigh (2003), Schaar and Sherry (2008), Barros (2008), Curi et al (2010), Castro et al (2017), andNegri andBorille (2019).…”

“…Another relevant data observed is the basis for analyzing inputs and outputs. Authors as Abreu et al (2016), Barros (2008), Bazargan and Vasigh (2003), Castro et al (2017), Iyer and Jain (2019), and Negri and Borille (2019) used as input data operational information infrastructure built or installed, such as the Passenger Terminal area, runways, and the number of airlines. The output data references also have more operational aspects, most of which are related to the movement of the set as a whole, such as the movement of passengers, aircraft, and cargo.…”

“…Most authors such as Barros (2008), Bazargan and Vasigh (2003), Castro et al (2017), Curi et al (2010), Negri and Borille (2019), and Schaar and Sherry (2008) developed their research using the product-oriented model. According to Castro et al (2017) and Iyer and Jain (2019), changes involving inputs in the commercial aviation scenario involve the interaction of many different areas, a very costly and delicate situation.…”

CO2 Emissions in Air Transport: A Comparative Study Using Data Envelopment Analysis

“…The efficient DMUs are represented by points in the maximum productivity curve, while the inefficient ones are below the frontier. DEA presents more than one model of relative efficiency to be chosen according to the reality of the system to be studied ( 20 ).…”

An Evaluation of Passenger Satisfaction among Users of Huambo Airport in Angola

“…Ref. [15] consider the regular measurement of the satisfaction of airport users to be a sign of the worries of the airlines, and the airports and their surroundings. To put aside these worries, the air travel business continually studies the efficiency of the relevant airports.…”