An Evaluation of Passenger Satisfaction among Users of Huambo Airport in Angola

Relógio, André Tchoia; Tavares, Fernando Oliveira

doi:10.3390/urbansci7020057

Cited by 6 publications

(3 citation statements)

References 25 publications

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“…The ideal use of airport infrastructure and the investment captured for the long term end up being seen as benefits, and are desired by governments and regulators, to then achieve public well-being (Relógio & Tavares, 2023;Voltes-Dorta & Lei, 2013). The panorama that commercial aviation has created guarantees the airline industry results that go beyond this, by having a positive impact on countries' economies, especially when it allows for the generation of employment, income and is at the origin of the dynamic flow of international tourism (Henkes & Pádua, 2017).…”

Section: Positive Impacts Of the Airportmentioning

confidence: 99%

Perceção dos habitantes sobre os impactos socioeconômicos e ambientais do Aeroporto do Huambo em Angola

Relógio,

Oliveira Tavares

2024

GeAS

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Objetivo: Este trabalho tem como objetivo o estudo da perceção sobre os impactos socioeconômicos e ambientais do Aeroporto do Huambo, nesta cidade e Província Angolana. Metodologia: Foi utilizada uma metodologia quantitativa, baseada na aplicação de um inquérito por questionário, dirigido aos habitantes da cidade do Huambo. A amostra é constituída por 669 inquéritos. Originalidade/Relevância: Uma estrutura aeroportuária está sujeita ao escrutínio da opinião pública, pois tem um impacto social e económico elevado. O aeroporto é uma estrutura, que para além de impactos económicos e sociais, afeta a política de planeamento e de gestão da cidade, carregando consigo impactos positivos e negativos. Resultados: Os resultados permitam concluir que o aeroporto do Huambo promove o desenvolvimento, procura manter o equilíbrio ambiental e preservar a natureza circundante, bem como permite criar emprego local. A análise fatorial exploratória relacionada com as perceções dos impactos do aeroporto, permitiu a observação de seis fatores: o impacto e o crescimento económico permitido pelo aeroporto, a poluição provocada, a valorização dos imóveis próximos, a promoção do emprego, e a preocupação com a preservação da natureza junto ao aeroporto. Contribuições sociais/para a gestão: Espera-se que este estudo possa contribuir para o desenvolvimento de políticas para o crescimento económico e social das cidades. Assim, acredita-se que setores complementares possam beneficiar da presença do aeroporto, nomeadamente o turismo, a logística e o comércio; bem como a aposta na capacitação profissional voltada para a indústria aeroportuária.

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Section: Positive Impacts Of the Airportmentioning

confidence: 99%

Perceção dos habitantes sobre os impactos socioeconômicos e ambientais do Aeroporto do Huambo em Angola

Relógio,

Oliveira Tavares

2024

GeAS

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“…[3,9] emphasize accounting for land's future use and potential in medium to longterm evaluations. Hedonic models are suggested for estimating prices per square meter of diverse rural lands, considering various characteristics and potential cash flows [10,11]. Additionally, the transformation of agricultural land into urban areas and factors such as land ownership, population growth, and pollution expansions must be factored in [3].…”

Section: Preponderant Factors In Agricultural Fields Appraisalmentioning

confidence: 99%

Influential Factors in the Evaluation of Agricultural Lands in the Huambo Province, Angola

Lote,

Tavares

2023

Land

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The possession and appraisal of agricultural fields have significant economic and social impacts. The objective of this study is to examine the perception of farmers in the Huambo Province, Angola, regarding the characteristics that enhance and diminish the value of agricultural lands in the process of buying and selling. The utilized quantitative methodology is based on a questionnaire administered to farmers in the Huambo Province. The sample size consists of 644 respondents. The results allow us to conclude that the income generated from farming activities and the presence of infrastructure greatly facilitate the appraisal of agricultural fields. Conversely, the absence of legal ownership documentation and conflicts related to land ownership reduce the value of the fields. The exploratory factor analysis identified seven determinant factors, responsible for explaining 61.334% of the total variance, in the appraisal of agricultural fields: inherent location characteristics of the property, market dynamics related to agricultural fields, the availability of water on the property, proximity to tourist destinations, physical conditions of the fields, the positive externalities generated, and the advantages offered by the fields. We believe that this study will assist appraisers, farmers, and public administration in understanding the factors that positively and negatively impact the appraisal of agricultural fields.

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“…Passenger satisfaction is the user-wide experience with a service compared to their predefined expectations [43]. Since 1990, the adoption of marketing techniques has provided transport researchers with directions and guidance in studying the travel satisfaction factor [41,44]. Researchers have shown increasing interest in passenger satisfaction with travel.…”

Section: Literature Review and Conceptual Frameworkmentioning

confidence: 99%

Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach

Ibrahim,

Borhan,

Mat Yazid

et al. 2023

Mathematics

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This study employs the fundamental concept of the American Customer Satisfaction Index (ACSI) model to explore the factors influencing passengers’ satisfaction with monorail service in Kuala Lumpur, Malaysia and their reuse intention. The study tests the hypotheses on 417 monorail passengers using a hybrid structural equation modelling based on parameter estimation of partial least squares (PLS-SEM) and an artificial neural network (ANN) method to estimate the proposed model. The results showed that the proposed model explains 70.4% and 59.5% of the variance in passenger satisfaction with the monorail service and reuse intention. The PLS-SEM results for Stage 1 showed that perceived quality and perceived value have a statistically significant influence on passenger satisfaction. Furthermore, all critical factors in the output from Stage 1 were used as the input in the ANN model to overcome the simplistic nature of the SEM model. The results for the ANN model (Stage 2) showed that perceived quality is the most crucial predictor of passenger satisfaction with the monorail service, followed by perceived quality. The outcomes of this study can help service providers, policymakers, and planners develop effective strategies for enhancing user satisfaction and improving monorail ridership.

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An Evaluation of Passenger Satisfaction among Users of Huambo Airport in Angola

Cited by 6 publications

References 25 publications

Perceção dos habitantes sobre os impactos socioeconômicos e ambientais do Aeroporto do Huambo em Angola

Perceção dos habitantes sobre os impactos socioeconômicos e ambientais do Aeroporto do Huambo em Angola

Influential Factors in the Evaluation of Agricultural Lands in the Huambo Province, Angola

Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach

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