Efficient Spare Part Management to Satisfy Customers Need

Abstract

A well organized spare part management is often a effective way to improve the customer loyalty to the enterprise or the brand. For succeeding in this business a long-term planning is necessary. But the rising application of electronic components in the automotive industry poses new challenges for the spare part management. The life cycles of the primary products and the electronic components are highly different; therefore a new methodology is necessary to handle the uprising problems. The following paper specifies a methodology to identify the optimal supply scenario developed at the Technical University Braunschweig in closely cooperation with the automotive industry. Furthermore an approach for an aftermarket roadmap for a holistic spare part management is described.

Consideration of Changing Impact Factors for Optimization of Post-series Supply

“…The efficient supply of spare parts during the whole product life cycle is a quality aspect of manufacturing companies, which can lead to a better customer loyalty and thus to a stronger market position [1]. However, the increasing product complexity and shorter product life cycles cause a higher effort in the spare parts management.…”

Influence of Electric Vehicles on After-Sales Service

“…Stakeholders in the automobile market (e.g., OEM, regulated and independent aftermarket, OES) have to provide a customized and value-added portfolio of services to ensure a longlasting relationship (Cavalieri, Gaiardelli, & Ierace, 2007). These described reasons result in the strategy of many companies to increase their market shares in the after-sales service (Dombrowski, Schulze, & Wrehde, 2007;Rigopoulou et al, 2008). In spite of a small share of less than one-quarter of total sales in the German automotive industry today, over 50% of the profits are made in this segment (Little, 2008).…”

“…Figure 15.1 shows the typical organizational structure of an automotive after-sales service. Besides the availability, the costs of spare parts are of great importance and depend on the right supply strategy chosen (Dombrowski et al, 2007). The field of spare parts service comprises tasks like disposition, pricing, sales, marketing, and logistics.…”

“…Driven by their interests, the automotive aftermarket is a complex network of dependencies (Dombrowski et al, 2007). Driven by their interests, the automotive aftermarket is a complex network of dependencies (Dombrowski et al, 2007).…”

“…Customers are the most important group of stakeholders in the automotive aftermarket (Dombrowski et al, 2007). Nonetheless, they are also the most heterogeneous group, consisting of private, fleet, and business customers with different requirements concerning quality, price, and velocity of service.…”