Efficiency and satisfaction of electronic records management systems in e‐government in Taiwan

Hsu, Fang-Ming; Chen, Tser‐Yieth; Wang, Shuwen

doi:10.1108/02640470910966907

Cited by 26 publications

(15 citation statements)

References 18 publications

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“…Prior studies have focused on broad factors that influence ERMS adoption. For example, Hsu et al (2006, 2009) identified factors influencing ERMS adoption to support government-sector services in Taiwan, while Nguyen et al (2008) identified factors affecting the adoption of electronic documentation and record-keeping management systems for the public sector in Australia.…”

Section: Literature Reviewmentioning

confidence: 99%

The adoption of electronic records management system (ERMS) in the Yemeni oil and gas sector

Hawash

Mokhtar

Yusof

et al. 2020

RMJ

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Purpose Identification of factors for electronic records management system (ERMS) adoption is important as it allows organizations to focus their efforts on these factors to ensure success. The purpose of this paper is to identify the factors that influence ERMS adoption in the Yemeni oil and gas (O&G) sector. Design/methodology/approach This paper conducts a systematic literature review (SLR) to extract the most common factors that could facilitate successful ERMS adoption. Information technology (IT) experts were asked to rank the extracted factors via an e-mail questionnaire and to recommend specific critical success factors that must be given extra attention to increasing the success of ERMS adoption. Essentially, the proposed methodology is technology-organization-environment (TOE) modeling to examine the important factors influencing decision-makers in the Yemeni O&G sector regarding ERMS adoption. Findings This paper identifies factors influencing ERMS adoption based on SLR and an expert-ranking survey. The data that were collected from IT experts were analyzed using the statistical package for the social sciences. The results showed that only 12 out of 20 factors were significant. The experts then added three new factors, resulting in 15 significant factors classified into the three dimensions as follows: technology, organization and environment. Originality/value Limited studies have been carried out in the context of the O&G sector, even among developed countries such as Canada, the UK and Australia. These studies have focused on a limited number of factors for ERMS adoption targeting better utilization of human resources, faster and more user-friendly system responses and suitability for organizational ease. This paper explores the factors that may prove useful in adopting of ERMS in the O&G sector of developing countries, similar to Yemen.

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Section: Literature Reviewmentioning

confidence: 99%

The adoption of electronic records management system (ERMS) in the Yemeni oil and gas sector

Hawash

Mokhtar

Yusof

et al. 2020

RMJ

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“…He found that the three most important constructs influencing users' intention to use ERKS were: the perceived value of records, effort expectancy and social influence. Two earlier papers have used dimensions from DeLone and Mclean's model to measure success and investigated the independent variables that lead to different outcomes (Hsu et al, 2008(Hsu et al, , 2009. In addition, an information culture framework has been introduced by Oliver and Foscarini (2014), aiming to promote sound recordkeeping from an information culture perspective.…”

Section: The Implementation Of Erksmentioning

confidence: 99%

The implementation of electronic recordkeeping systems

Pan

2017

RMJ

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Purpose This study aims to present the findings of the first phase of a project entitled Putting the “Fun” Back in “Functional”, which has been investigating the socio-technical issues surrounding users’ interaction with electronic recordkeeping systems. The ultimate goal of the project is to improve that interaction by positively influencing the way in which individuals perceive their work practices and the tools they use to accomplish them. In its first phase, the project considered the implementation of such systems for the purpose of gaining a better understanding of the factors and processes that contribute to its success. Design/methodology/approach Semi-structured interviews were conducted with 17 public employees from a large provincial government and a large city government in Canada about two information systems (ISs) – a meeting management system and an Electronic Documents and Records Management System. Findings Several salient themes emerged from the research data, including the value accorded to information and records, the implementation of electronic recordkeeping systems as a complex process, the appropriation of electronic recordkeeping systems, understanding users, ease of use and information/records specialists as part of the solution. Analysis of these themes shows that many of them can be explained through theories developed in the IS field. Research limitations/implications The results show that many themes are common across the records management and IS fields. Further, the results indicate the applicability of theories in the IS field to explain and predict the implementation of electronic recordkeeping systems. Originality/value This study is one of few that explicitly draw on IS theories to understand the implementation of electronic recordkeeping systems. The results of this study open up many opportunities for future research on electronic recordkeeping systems.

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“…a proxy measure of "customer base"). Hsu, Chen and Wang (2009) investigated the efficiency and satisfaction of electronic records management systems (ERMS), which has been of interest to archivists and records managers, in electronic government (e-government) agencies in Taiwan. The Study applied dataenvelopment analysis to measure the relative efficiency and satisfaction in different types of e-government agencies.…”

Section: Data Envelopment Analysis (Dea)mentioning

confidence: 99%

http://journalijcar.org/issues/using-multi-criteria-decision-making-approaches-evaluating-and-selecting-website-literature

Vatansever¹,

Akgül²

2017

Int j curr adv res

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Efficiency and satisfaction of electronic records management systems in e‐government in Taiwan

Cited by 26 publications

References 18 publications

The adoption of electronic records management system (ERMS) in the Yemeni oil and gas sector

The adoption of electronic records management system (ERMS) in the Yemeni oil and gas sector

The implementation of electronic recordkeeping systems

http://journalijcar.org/issues/using-multi-criteria-decision-making-approaches-evaluating-and-selecting-website-literature

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