Effects of value, affect, security, and web content on informational and transactions usage of the internet

Examining key drivers of consumer experience with (non-financial) digital services—An exploratory study

“…[Insert Figure 2 about here] Among the very few studies (Shaikh, 2019;Chen, 2001) to have examined consumer behavior in processing transactions, information, or NFTs services, Shaikh (2019) found that the simplicity and usability of NFTs and banking customers' awareness of these features were key aspects that motivated them to continue using mobile banking apps. Rao (2017), who proposed a mobile-based means of managing employee services, argued that these services are classified into two major categories: informational or interactive services and transactional services.…”

Analysing the intention to purchase on hotel websites: a study of travellers to Hong Kong

“…However, only a few of these factors have been analysed and related to the intention of e-shoppers to make online purchases. In this study, nine attributes have been selected for testing, including: sending sensitive information, price information, useful information, number of hotel web features, linkage to other sites, visually attractive, time required to search through a hotel website, time required to fill in information for booking a room, and competitive price (Au Yeung and Law, 2003;Chen, 2001;Choi and Hsu, 2001;Law and Leung, 2000;Liu et al, 2001;Perdue, 2001). These attributes were considered as very important factors in the decision to make an online purchase during a pilot test involving a group of 30 travellers.…”

The antecedents of customer satisfaction with online travel services: a conceptual model

“…Eighmey (1997) Study Key dimensions of online service quality Aladwani and Palvia (2002) Content quality; appearance; trust Barnes and Vidgen (2000) Content quality, usability (ease of use, navigation); reliability; personalization Cox and Dale (2001) Accessibility; communication; credibility; understanding; appearance; availability Jeong and Lambert (2001) Ease of use; usefulness, information content; security; responsiveness; personalization Kaynama and Black (2000) Security; responsiveness; personalization; information content Zeithaml et al (2001) Access; ease of navigation; efficiency; flexibility; reliability; personalization; security; responsiveness; trust; site aesthetics; price knowledge Liu and Arnett (2000) Quality of information; design (ease to navigate, response time); playfulness; security Loiacono et al (2002) Information-fit-to-disk; interactivity; trust; response time; ease of understanding; online completeness; emotional appeal; consistent image; intuitive operations; visual appeal Madu and Madu (2002) Ease of use; security, responsiveness; personalization; customization Ranganathan and Ganapathy Quality of information; security Szymanski and Hise (2000) Convenience; site design; financial security van Riel et al (2004) Accessibility; navigation; design; responsiveness; personalization Wolfinbarger and Gilly (2003) Web design; fulfillment/reliability; privacy/security; customer service Yoo and Donthu (2001) Ease of use; aesthetic design; processing speed; security argued that embedding playful features within the web site enhances customer satisfaction. Chen (2001) asserts that playfulness is a crucial factor to attract and retain customers in the long run. Playfulness include features such as animation, music, video, and other multimedia effects ( Ranganathan and Ganapathy, 2002).…”