Effects of tourism information quality in social media on destination image formation: The case of Sina Weibo

Kim, Sung Eun; Lee, Kyung Young; Shin, Soo Il; Yang, Sung-Byung

doi:10.1016/j.im.2017.02.009

Cited by 314 publications

(340 citation statements)

References 68 publications

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“…Quantitative designs (54%) are used more often than other research designs. This approach was mainly applied to studies focused on topics such as use of social media in trip planning (pre, during, and post) (Guy, Mejer, Nus, & Raiber, 2017;Kim, Lee, Shin, & Yang, 2017), consumer adoption of social media (Chung, Han, & Koo, 2015), user-generated content and tourist behaviour (Yu, Carlsson, & Zou, 2014), and influence of factors such as trust and motivation to use social media (Huang et al, 2010;Yoo & Gretzel, 2010). Fewer studies applied qualitative research designs (17%), mostly those focused on topics such as social media content and its characteristics (Ferguson, Piché, & Walby, 2015;Jeacle & Carter, 2011) and understanding of travellers' use of social media (Mendes-Filho, Tan, & Milne, 2010).…”

Section: Research Methodology and Designmentioning

confidence: 99%

Reviewing the Past to Inform the Future: A Literature Review of Social Media in Tourism

Zarezadeh

Rastegar

Gretzel

2018

Czech Journal of Tourism

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Acknowledging the significant advancement of social media, the role and impact of social media has been widely discussed in tourism research. As a result, it has become increasingly difficult to obtain an overview of the knowledge produced in relation to the topic. Review studies provide such overviews to guide future research efforts. This study reviews and analyses 152 tourism-related social media publications since 2008. Based on a qualitative systematic analysis of publications that address the topic from a consumer perspective, the paper identifies publication trends and highlights patterns in the topics, aims, and research designs of existing publications. Specifically, it captures a broader array of consumer-centric topics than previous reviews and highlights methodological gaps. Moreover, the research argues that there is still ample room for more research on social media in tourism, particularly as the existing literature neglects social media beyond review platforms while demonstrating that user-generated content greatly influences tourist behaviours and experiences.

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Section: Research Methodology and Designmentioning

confidence: 99%

Reviewing the Past to Inform the Future: A Literature Review of Social Media in Tourism

Zarezadeh

Rastegar

Gretzel

2018

Czech Journal of Tourism

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“…Developing data analytic algorithms for tourism is also necessary, although not covered thoroughly in tourism research [80]. Recently, attempts haves been made to analyze a destination's image from the perspective of information quality, which indicates that data visualization is also becoming a focus in this field [81]. In tourism, technology must aggregate data and information, and support ubiquitous connectivity and real-time synchronization to create new experiences for users [82].…”

Section: Smart Tourism From the Technology Perspectivementioning

confidence: 99%

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Kim

2017

Sustainability

106

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Abstract:The purpose of this research is to identify the status and role of mobile technology in achieving sustainable and smart tourism, and to suggest future research and strategy directions for academia and managers in practice. This research utilized multiple sources, such as patents, academic articles, and news, and selected methodologies optimized for the purpose of each study. Study 1 used Netminer, a social network analysis program, to analyze the relationships between patent's International Patent Classification (IPC) codes. Study 2 used the T-LAB program for content analysis to analyze the texts of patents, journal articles, and news. Study 3 used the Leximancer program, which utilizes relative frequency to analyze mobile app consumer reviews. In study 1, we identified various forms of data related technologies and mobile technologies for smart city systems and maps. In study 2, we found the environment, sustainability, business, and market themes to be related to mobile technology. In study 3, we explored consumers' attitudes and preferences for mobile travel app using their reviews. Advances in mobile technology are expected to create innovative experiences for consumers, foster a sustainable competitive advantage for tourism destinations and tourism-related suppliers, and create sustainable competencies for smart tourism.

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“…Social media platforms facilitate tourists digitizing and sharing knowledge, emotions, and experiential moments far more often than and to more people in the past (Jacobsen & Munar, ; Munar, ; Nezakati et al, ). The moments, travel journals, notes, blogs, and comments that tourists generate online during travel can be called electronic word of mouth (eWOM; Bronner & de Hoog, ; Harris & Prideaux, ; Litvin, Goldsmith, & Pan, ; Kim, Lee, Shin, & Yang, ). Research shows that eWOM can provide substantive information support for tourists' decision‐making and destination marketing (Jacobsen & Munar, ; Sparks & Browning, ).…”

Section: Introductionmentioning

confidence: 99%

“…For tourists, there are many types of eWOM platforms including blogs (e.g., Travel blog) and microblogs (e.g.. Twitter), social networking sites (e.g., Facebook), media‐sharing sites (e.g., YouTube), review sites (e.g., TripAdvisor), and voting sites (e.g., Digg; Munar & Jacobsen, ; Kim et al, ; Huang & Yuan, ; Cheung & Lee, ). In this paper, we focus on two types of eWOM platforms: (a) social media platforms with a focus on social interaction, such as WeChat, Weibo, Twitter, and Facebook and (b) Integrated tourism websites with a focus on the service and reviews, such as Meituan.com, Dianping.com, and TripAdvisor.…”

Section: Introductionmentioning

confidence: 99%

Tourists' emotional changes and eWOM behavior on social media and integrated tourism websites

Zhou

Yan

et al. 2019

Journal of Tourism Research

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Electronic word of mouth (eWOM) has become increasingly important for the tourism industry. However, existing studies tend to overlook tourists' eWOM sharing behavior, especially on different platforms. This paper aims to explore the antecedents of distinct eWOM behaviors on social media platforms and integrated tourism websites. Thirty tourists with rich travel experience were invited to attend in-depth interviews. Tourists' emotions, eWOM motivations, and platform features were explored by coding. Based on dramaturgical theory and task-technology fit theory, we discovered the ways that platform features fit with tourists' eWOM motivations, which provide important implications for destination and platform management.

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Effects of tourism information quality in social media on destination image formation: The case of Sina Weibo

Cited by 314 publications

References 68 publications

Reviewing the Past to Inform the Future: A Literature Review of Social Media in Tourism

Reviewing the Past to Inform the Future: A Literature Review of Social Media in Tourism

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Tourists' emotional changes and eWOM behavior on social media and integrated tourism websites

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