Effects of professionalism on employee satisfaction and organizational commitment at five star hotels in Baku

Guliyev, Gabil; Avcı, Turgay; Öztüren, Ali; Safaeimanesh, Farzad

doi:10.5771/0949-6181-2019-3-423

Cited by 9 publications

(12 citation statements)

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“…The questionnaire was prepared in English. For the pilot study, the questionnaire was translated into three languages (Turkish, Russian, and German) by using back-translation method [102], which is in line with previous studies [103]. Based on feedback from a pilot sample of 30 international tourists in North Cyprus the instrument was finalized.…”

Section: Instrumentationmentioning

confidence: 99%

Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry

et al. 2021

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This research aims to understand how self-service technologies (SSTs) can bring about service excellence for tourists by the moderated mediating effect of satisfaction and tourist types, from the customer’s perspective. The study draws on survey data from 627 tourists from North Cyprus, Turkey, Italy, United States, and Germany who had experience using SSTs during their travel period for either leisure or business. The utility theory, Lancaster’s consumer theory, and random utility theory form the basis of this research’s theoretical framework. This study is the first attempt that examines the SSTs’ characteristics as antecedents of service excellence from the customer point of view in tourism literature. Moreover, this research enhances knowledge by integrating the concept of service excellence and SSTs’ characteristics into the abovementioned theories. The results revealed that service excellence could be provided for customers through SSTs, which this service excellence drives through the characteristics of SSTs. The result of moderated mediation tests on the relationship between SSTs’ characteristics and service excellence revealed that tourist types moderate the mediating effect of SSTs satisfaction for functionality, enjoyment, security/privacy, convenience, and customization. Meaning the mentioned constructs are more influential for business travelers than leisure travelers. Limitations, practical and theoretical implications are also discussed.

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Section: Instrumentationmentioning

confidence: 99%

Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry

et al. 2021

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“…Ro (2020) and Hanlon (1998) consider professionalism to be a shifting phenomenon reflecting the changed circumstances. Theories of planned behavior and trying provides explanations to professionalism because they explain a practitioner’s jump into actual work behavior (Guliyev et al, 2019, Snoek, 2012). Linking BRP licensing to members of professional bodies points to lawmakers’ intent to anchor business rescue practices on professionalism.…”

Section: Results Of Literature Review and Evident Gapsmentioning

confidence: 99%

The State of Business Rescue Practitioners Professional Accreditation

Ayaya

Pretorius

2021

SAGE Open

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Business rescue practitioners (BRPs) are subject to many allegations of abuse and, therefore, professional accreditation has become a pre-requisite. The Companies and Intellectual Property Commission (CIPC) licensing is linked to multiple professional bodies’ knowledge and practices but is not generic. This study was guided by one key question: What is BRPs’ accreditation’s current state in a multiple professional body occupation? We used data mapped to scholarly and documented policy sources, categorized results from extensive reading, and integrated critical constructs (after the deconstruction of concepts) to yield a conceptual framework to develop a comprehensive understanding of professional accreditation. The results confirm the existence of a legal framework and institutional arrangements that are not coherently applied because of the absence of a professional accreditation framework (PAF). The proposed conceptual framework captures the concepts of the business rescue domain, professionalism, competency, accreditation, and definition of key terms to provide an interpretive approach to the BRPs’ accreditation reality resulting in a PAF based on the integration of BRP tasks and services and accreditation, competency, and professionalism.

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Section: Gambar 3 Hasil Analisis Survei Awalunclassified

“…Penelitian Guliyev et al (2019) menemukan bahwa profesionalisme memiliki pengaruh yang positif terhadap komitmen organisasai. Pegawai dilatih untuk memiliki kualitas yang kompeten sehingga memiliki profesionalitas yang tinggi dan menumbuhkan komitmennya terhadap organisasi (Guliyev et al, 2019). Putra dan Darmawan (2022) juga turut membuktikan bahwa sikap profesionalisme yang tinggi akan berdampak pada peningkatan komitmen pegawai terhadap organisasi.…”

Section: Gambar 3 Hasil Analisis Survei Awalunclassified

Pengaruh Lingkungan Kerja, Profesionalisme dan Kepuasan Kerja Terhadap Komitmen Kerja Pada Unit Penyelenggara Bandar Udara (UPBU) Kelas I Mopah Merauke

Gautama

Suratini

Noviyanti

2023

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In theory, work commitment can be influenced by various factors, including the work environment, professionalism, and job satisfaction. Research on work commitment in the airport sector managed by the government is still very rare, therefore the purpose of this study is to determine the effect of the work environment, professionalism, and job satisfaction on employee work commitment at the Class I Mopah Merauke Airport Operations Unit (UPBU). with a population of 110. The sample determination method uses a saturated sample, so that all employees at the UPBU Class I Mopah Office are used as samples. Variable measurements were carried out using a Likert scale. Data analysis was performed using multiple linear regression methods and with SPSS software. The results of the analysis show that the work environment, work professionalism, and job satisfaction have a significant positive effect on employee work commitment in Class I UPBU Mopah Merauke Office. The better the work environment, work professionalism, and job satisfaction, it will lead to better work commitment.

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Effects of professionalism on employee satisfaction and organizational commitment at five star hotels in Baku

Cited by 9 publications

References 0 publications

Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry

Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry

The State of Business Rescue Practitioners Professional Accreditation

Pengaruh Lingkungan Kerja, Profesionalisme dan Kepuasan Kerja Terhadap Komitmen Kerja Pada Unit Penyelenggara Bandar Udara (UPBU) Kelas I Mopah Merauke

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