Effects of Interpersonal Trust Among Users of Online Health Communities on Patient Trust in and Satisfaction With Their Physician

Audrain‐Pontevia, Anne‐Françoise; Menvielle, Loïck

doi:10.1017/s0266462317004433

Cited by 18 publications

(13 citation statements)

References 24 publications

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“…Base on a careful literature review on initial trust, we can find that there are mainly three critical research gaps that provide new opportunities and room for further research. The first gap is that most of the prior studies on online health trust did not distinguish ongoing trust from initial trust [28][29][30][31]. Initial trust, which is developed in a short initial transaction period without prior experience, is significantly different to ongoing trust [36].…”

Section: Initial Trustmentioning

confidence: 98%

“…The result demonstrated that the consumers' overall trust was significantly influenced by information usefulness, community responsiveness and shared vision [30]. The empirical study from Audrain-Pontevia (2018) found that interpersonal trust in online health community has a positive association with patients' trust and satisfaction toward their physician [31].…”

Section: Initial Trustmentioning

confidence: 99%

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Examining User’s Initial Trust Building in Mobile Online Health Community Adopting

Cao

Zhang

et al. 2020

IJERPH

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Due to the high perceived risk, it is critical to foster users’ initial trust in the promotion of mobile online health community (MOHC) adoption. The present study focused on the role of two different trust elements and examined the initial trust building process based on elaboration likelihood model and trust transfer theory. The results indicated that initial trust in MOHC context was composed of two interrelated components: health service provider (doctor) and underlying technology (MOHC platform). Especially, the initial trust in MOHC platform exerted greater effects on adopting intention. Both performance-based cue (doctors’ information quality and interaction quality) and transfer-based cue (trust in the offline doctors’ health service) positively shaped the initial trust in doctor. Meanwhile, only the performance-based cue (MOHC platform’s information quality and service quality) has significant positive association with initial trust in MOHC platform. However, interpersonal recommend is insignificantly related to the initial trust in doctor. Trust in the mobile internet service is insignificantly related to the initial trust in MOHC platform.

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Section: Initial Trustmentioning

confidence: 98%

Section: Initial Trustmentioning

confidence: 99%

Examining User’s Initial Trust Building in Mobile Online Health Community Adopting

Cao

Zhang

et al. 2020

IJERPH

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“…Ninety-seven percent of the young users utilize health data from the famous search engine "Google" to manage their physical and mental well-being, as they perceived that using Google will bring benefits to their friend and peers' health (Senkowski & Branscum, 2015). However, individual's faith in their healthcare providers can be reduced due to the advancement and usefulness of the internet in retrieving important sources to manage their care (Audrain-Pontevia & Menvielle, 2018). A higher level of trust and information surfing on the web will likely reduce the frequency of doctor visits.…”

Section: Perceived Usefulnessmentioning

confidence: 99%

Factors Influencing Health Information Seeking Behaviour Among Young Adults in UCSI University

Seman

Tee

2018

JPMM

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The internet has been recognized as one of the common health-seeking platforms that widely used to maintain physical and mental wellness. Malaysian internet users make use of the connection to obtain as their fundamental basis for a lifestyle change and to meet the difference needs, especially young adults who grown up in this technology era. There are little or limited research conducted particularly on young adult’s health information seeking behavior. The objective of this study is to determine the underlying factors influencing the utilization of internet for information seeking in the context of health among young adults in Malaysia. A total of 370 private university young adults were chosen randomly to take part in this quantitative research via convenience sampling. The research objectives were examined with the theoretical support of Health Belief Model and Technology Acceptance Model. Four underlying variables behind the influences of internet usage for health information seeking were recognized. The major findings of this study indicate that perceived usefulness was appropriate to act as the main predictor which empowering young adults to possess digital health sources from the web. Limitations are taken into consideration; future researchers are encouraged to expand study to bigger demographic group and acquire in-depth information using qualitative method on other underlying factors to better comprehend young adults’ attitude towards the use of technology communication for health support. This study is appropriate to act as guidance which ease for health provider to determine the strategies to come out with health care websites best targeting on young adults. Malaysia government could then address these barriers and generate alternatives to minimize or eliminate the barriers to increase the prevalence of health information seeking activity among young adults.

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“…Trust is necessary for building doctor–patient relationships [ 17 ]. Audrain-Pontevia and Menvielle found that trust is an important factor affecting the use of an OMC [ 18 ]. Hence, we posit the following hypothesis: H2 : The greater the perceived trust in an OMC is, the greater orthopedic patients’ intention to seek consultations in an OMC.…”

Section: Introductionmentioning

confidence: 99%

Factors influencing online orthopedic doctor–patient consultations

Ping¹,

Zheng²,

Li³

et al. 2021

BMC Med Inform Decis Mak

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Background Online doctor–patient consultation is a new option for orthopedic patients in China to obtain a diagnosis and treatment advice. This study explores the factors associated with online consultation to formulate operational guidelines for managing online consultations in an online medical community (OMC). Methods An empirical model was developed to identify the factors that influence online orthopedic doctor–patient consultations in an OMC while focusing on the perceived value of and perceived trust in online consultations. The moderating effects of different risk categories of orthopedic diseases were also considered. Data from 339 feedback surveys from orthopedic patients who used online consultation services and Stata software version 14.0 were used to estimate the model parameters and test the robustness of the empirical model. Results Of those who completed the feedback surveys, 53.42% were female patients, 82.27% were between 18 and 60 years old, and 61.98% sought consultations online more than 2 times per year. Model analysis demonstrated that the regression coefficients of the perceived value of and perceived trust in online consultations are 0.489 (p < 0.01) and 0.505 (p < 0.01), respectively. The interaction coefficient between disease risk and perceived value is 0.336 (p < 0.01), and the interaction coefficient between disease risk and perceived trust is − 0.389 (p < 0.01). Conclusions Orthopedic patients’ perceived value of and perceived trust in online consultations in an OMC can significantly influence their intention to seek online disease diagnosis and treatment consultations. The effects of perceived value and perceived trust on patients' intention to consult vary significantly across different disease risk categories. Therefore, enhancing the perceived value and perceived trust of orthopedic patients is an important component of OMC operation and management.

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Effects of Interpersonal Trust Among Users of Online Health Communities on Patient Trust in and Satisfaction With Their Physician

Cited by 18 publications

References 24 publications

Examining User’s Initial Trust Building in Mobile Online Health Community Adopting

Examining User’s Initial Trust Building in Mobile Online Health Community Adopting

Factors Influencing Health Information Seeking Behaviour Among Young Adults in UCSI University

Factors influencing online orthopedic doctor–patient consultations

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