Person-centred care (PCC) has been widely promoted as an ethical and holistic approach to care to relieve some of the pressure on the healthcare system and has proven to be a cost-effective model that retains the quality of care (Ekman, Busse, van Ginneken, et al., 2016;Hansson et al., 2014). PCC emphasizes the partnership between patients and healthcare professionals and customizes care and treatment to the individual based on their particular needs and resources (McCormack et al., 2015). The Institute of Medicine created six dimensions that stipulate what PCC (described as patientcentred care) entails: respectful to patients' values, preferences and expressed needs; coordinated and integrated; provide information, communication and education; ensure physical comfort;