Effect of talent management on service delivery in the hospitality industry

Abstract

Talent management impacts on service delivery in the hospitality industry. The aim of the study was to assess the effect of learning and development on service delivery in the hospitality industry in Nyeri County, Kenya. The study employed a cross-sectional survey design to determine the relationship between the variables. The target population was 310 employees of three hotels who comprised of supervisors, room stewards, food and beverage managers, waiters, storekeepers, and chefs in three hospitality establishments in Nyeri County. The research used a stratified sampling technique to select 104 participants for the study. The main instrument for data collection was a semi-structured questionnaire. The findings of the study revealed that learning and development have a significant and positive influence on service delivery. The study recommends that organizations should stress and develop robust learning and development interventions to mitigate performance-related challenges, realize the desired quality service delivery and stability, and gain a competitive edge. It is hoped and desired that this journal will lead to a supplementary examination of the benefits of this refocus on talent and management, including the development of useful definitions.

WITHDRAWN: The Future of Talent Management in the Hospitality Industry

“…However, sportsmanship is signi cantly in uenced by the cultivation of talent. This is consistent with the nding by Wangechi et al (2020) that talent development signi cantly improves service delivery at some Kenyan hotels. And, as Yeswa and Ombui (2018) found, talent management indicators predicted employee retention in Kenyan hotels.…”

“…Talent attraction, talent retention, and talent development were all found to have a signi cant positive effect on hotel performance in Kenya by Jepchumba (2021). Wangechi et al (2020) looked at how talent management in uenced service quality in Kenyan hotels and found that investing in employees' professional growth led to better customer satisfaction. Yeswa and Ombui (2018) looked into the connection between talent management and employee retention in Kenyan hotels and discovered that indicators of talent management predicted employee retention.…”