Abstract:Hospitality businesses have had a rough go of it recently, with low performance due to the COVID-19 pandemic leading most management to make hasty decisions to cut back on talent. As a result, those who remain in the hospitality industry have shown less emotional labor and less discretion in their work. If hospitality companies had better talent management practices in place, these problems could have been avoided. This study uses a survey research design to examine the impact of talent management on voluntary… Show more
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