Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait

Abstract

Purpose -The purpose of this paper is to investigate the organizational factors and human motivations affecting information systems and information technology (IS/IT) usage and user's satisfaction in an Arabic country. Design/methodology/approach -The study develops a research model that links three organizational factors (top management support -TMS, availability of training, and user's involvement) to IS/IT usage and end-user's satisfaction via the mediation of TAM beliefs (usefulness and ease-of-use) by 382 IS users. The model was examined through the LISREL. Findings -The results indicate that IS/IT usage and user satisfaction is largely influenced by perceived usefulness. Among the organizational factors, TMS was found to have the strongest effect on IS/IT usage and user's satisfaction, followed by availability of training and user involvement. Research limitations/implications -This study focuses on perceptions of respondents from public organizations who have had high experience with IS/IT. These perceptions are based on a one-time survey. For better validity, a longitudinal study with additional variables is needed. Practical implications -This study is useful for practitioners who want to increase and boost system usage and user's atisfaction in the Arab region. Originality/value -This paper highlights the motives of IS/IT usage and user's satisfaction in the Arab world and to educate researchers about how IS/IT is perceived by end-users in Kuwait.

What drives the adoption of building information modeling in design organizations? An empirical investigation of the antecedents affecting architects' behavioral intentions

“…Providing appropriate training and the availability of persons to deal with technical problems enable users to overcome the barriers of using IS/ IT when they face difficulties, resulting in the facilitation of IS utilization [33,35]. Previous studies have suggested that facilitating conditions will increase employees' perceptions of system ease of use [36][37][38][39][40]. As such, we hypothesize that:…”

Acceptance of cloud services in face-to-face computer-supported collaborative learning: a comparison between single-user mode and multi-user mode

“…Several studies have indicated that facilitating conditions are positively associated with perceived ease of use and perceived usefulness (Karaali, Gumussoy, & Calisir, 2011;Rouibah, Hamdy, & Al-Enezi, 2009). In addition, social influence refers to the influence of others on users.…”

Continuance intention of blog users: the impact of perceived enjoyment, habit, user involvement and blogging time

“…Researchers agree upon the definition of user involvement as a subjective psychological state that highly involved persons may have greater personal relevance, affect cognitions, attitudes and behaviours than lowly involved ones (Barki and Hartwick 1989, 1994, Amoako-Gyampah 2007, Rouibah et al 2009). In social and consumer psychology, the role of use involvement has been studied extensively (Sherif and Cantril 1947, Krugman 1965, Petty et al 1983.…”

“…After reviewing conceptualisations of involvement found in other disciplines, such as psychology, marketing and organisational behaviour, researchers separate the concepts of user participation (behaviours or activities joined by users in the system development process) and user involvement (a subjective psychological state indicating the importance and personal relevance of a system to the user; Barki and Hartwick 1989) and then developed separate measures of user participation, user involvement and user attitude (Barki and Hartwick 1994). Rouibah et al (2009) investigated the organisational factors and human motivations affecting information systems and information technology (IS/IT) usage by collecting 382 respondents from public organisations who have had high experience with IS/ IT. Rouibah et al (2009) investigated the organisational factors and human motivations affecting information systems and information technology (IS/IT) usage by collecting 382 respondents from public organisations who have had high experience with IS/ IT.…”