Effect of healthcare workers’ personalities on health service quality: A case study of hospitals on the Malaysia-Indonesia border

Komari, Nurul; Djafar, Fariastuti

doi:10.21511/ppm.21(1).2023.07

Cited by 3 publications

(2 citation statements)

References 41 publications

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“…Hospitals and healthcare organizations face challenges in recruiting and retaining qualified nurses. Significant nursing staffing shortages negatively impact health systems' performance, quality of patient care, and nurses' mental and physical health (Roth et al, 2021;Komari & Djafar, 2023). High nurse turnover contributes to the global shortage of nursing staff.…”

Section: Literature Reviewmentioning

confidence: 99%

Migration intentions of nurses and nursing students from Slovakia: A study on drivers

Mozolová,

Tupá

2024

Problems and Perspectives in Management

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Nurses are an essential resource in health systems. However, the shortage of skilled nursing workforce is a global phenomenon with negative consequences – many factors, including individual, occupational, and socio-political aspects, influence nurse migration. Thus, the aim is to explore the migration intentions of nurses and nursing students, forcing them to seek work abroad. An online survey was conducted among nurses and nursing students as part of the APVV and VEGA projects. The questionnaire focused on the essential characteristics of the respondents and staffing approaches in hospitals in Slovakia. Data were obtained from a survey of 752 hospital nurses and 423 university nursing students. The statistical analysis consisted of factor and correspondence analysis. The findings highlight the factors influencing the migratory sentiments of nursing students and working hospital nurses. They are organization of work, staff remuneration, employee benefits, workroom equipment, shortage of nurses, bureaucracy, communication and relations with colleagues, superiors, and patients, training and career development, material and spatial security, instrumentation, digitization of work, the prestige of the medical profession, and current situation in the Slovak Republic. The paper identifies and evaluates groups of push factors of migration intentions – satisfaction/dissatisfaction with hospital working conditions. The results of the factor analysis indicate that such factors as material and spatial security, communication and relations with colleagues, work organization, lack of personnel, bureaucracy, the prestige of the medical profession, and the current situation in Slovakia affect their working conditions and pleasure. AcknowledgmentThis study is elaborated within the framework of the projects APVV č. 19-0579 “Personnel management processes setup in hospitals and its impact on the migration of physicians and nurses to work abroad” and VEGA č. 1/0691/22 “Economic aspects of emigration of university graduates in health care departments in the context of the sustainability of staffing of health care facilities in the Slovak Republic.”

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Section: Literature Reviewmentioning

confidence: 99%

Migration intentions of nurses and nursing students from Slovakia: A study on drivers

Mozolová,

Tupá

2024

Problems and Perspectives in Management

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“…The five-point Likert scale (Joshi et al, 2015) was used to transform answers into quantitative form for further statistical analysis. This questionnaire is similar to Goncharuk and Cirella (2022) in the study of motivation and job satisfaction in Bosnia and Herzegovina and France, as well as in Ukraine (Goncharuk, 2018), Poland (Goncharuk et al, 2020) and Croatia (Goncharuk et al, 2023). It contains 20 items on possible motivators and 5 items on specific areas of academic work of university researchers.…”

Section: Job Satisfaction Of University Researchersmentioning

confidence: 99%

Has the pandemic affected the motivation and job satisfaction of university researchers? A case study from France

Goncharuk,

Vinot

2023

IJEM

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PurposeThe purpose of this study is to determine whether the pandemic affects the motivation and job satisfaction of university researchers as a whole and by their separate groups by gender, age, academic position (career stage) and degree.Design/methodology/approachThe authors studied French universities for changes in motivation and job satisfaction among researchers under the impact of the COVID-19 pandemic. For this, two hypotheses were tested, using the one-way ANOVA parametric test and the Kruskal–Wallis nonparametric statistical test with the data collected during the in-depth interviews and surveys with university researchers from the Paris Diderot University and Jean Moulin University of Lyon III in 2019 and 2021.FindingsThere were found significant differences between changes in motivation and job satisfaction of respondent groups by gender, career stage and scientific degrees. All these differences in changes confirm hypothesis about the significant impact of the pandemic on certain motivators and elements of job satisfaction of various groups of university researchers. The study showed that pandemic restrictions and fears positively affect the motivation and job satisfaction of the younger generation of researchers and males, and negatively on the older generation and female researchers. During the pandemic, early-stage researchers are mostly unhappy only with the salary and the lack of teaching skills. While experienced and senior researchers do not have time to fulfill all their duties due to overload by a combination of different forms of teaching, many teaching hours, administrative duties and mastering new communication tools.Research limitations/implicationsThe results capture the selective impact of pandemic restrictions, its physical and mental effects on academic staff. Although only two universities in a single country were considered, the findings show the heterogeneity of the perception of new (pandemic) working conditions by different groups of university workers. If such heterogeneity is revealed in the example of two universities, then it is very likely to be observable also in broader studies.Practical implicationsThe results of this study can help university administrations, higher education regulators and national research agencies address the needs of all groups of researchers, alleviating the most acute restrictions and fears caused by the pandemic and providing the necessary incentives for relevant groups, e.g. higher salary, teaching school and awards for young researchers and a lower teaching loading for experienced and senior researchers.Originality/valueThis is the first study that define pandemic impact on motivation and job satisfaction of university researchers in France.

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Exploring factors of service adoption using SERVQUAL paradigm: Its impact on millennials’ adoption of services in the self-drive rental sector

S. Suresh,

Vasa,

Sharma

et al. 2024

Innovative Marketing

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The self-drive rental sector has witnessed exponential growth in recent years due to rising demand for long and short-distance drives among millennials. This study aims to investigate the quality of services in the self-driving rental sector and its impact on customer adoption or rejection of service in India. The conceptual framework was developed using the SERVQUAL model and other important factors affecting consumers’ service adoption. A quantitative research method was deployed, and data were gathered through a survey method using a structured questionnaire (based on a 5-point Likert scale). The sample size comprised 385 respondents, 23-38 years old millennials (with 69% of males and 31% of females). The population sample was chosen from Delhi, Mumbai, and Bangalore, India. The data were collected in March 2023. The factor and regression analyses were applied along with chi-square and SEM analyses to test the research hypotheses. The results indicated that the absence of low prices (42%), customer assistance (28 %), and security issues is responsible for consumer rejection. The factors leading to dissatisfaction are the absence of consumer schemes and discounts, a lack of staff interaction and assistance, and poor service quality. The brands must focus on the negative impact arising from the absence of these factors and effectively address the areas of improvement to regain customer trust and garner customer loyalty.

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Effect of healthcare workers’ personalities on health service quality: A case study of hospitals on the Malaysia-Indonesia border

Cited by 3 publications

References 41 publications

Migration intentions of nurses and nursing students from Slovakia: A study on drivers

Migration intentions of nurses and nursing students from Slovakia: A study on drivers

Has the pandemic affected the motivation and job satisfaction of university researchers? A case study from France

Exploring factors of service adoption using SERVQUAL paradigm: Its impact on millennials’ adoption of services in the self-drive rental sector

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