Effect of customization, core self-evaluation, and information richness on trust in online insurance service: Intelligent agent as a moderating variable

Wu, Jyh-Jeng; Khan, Haider A.; Chien, Shu-Hua; Wen, Chia-Hsien

doi:10.1016/j.apmrv.2021.04.001

Cited by 12 publications

(14 citation statements)

References 44 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…When the provided information is sufficient, it can act as a tool to enhance an individual's experience, allowing the development of trust. Accurate IR may lead to the creation of a better teaching-learning environment and increase trust in the technology [54,55].…”

Section: Situation Awareness and Information Richnessmentioning

confidence: 99%

See 1 more Smart Citation

The Effectiveness of Online Platforms after the Pandemic: Will Face-to-Face Classes Affect Students’ Perception of Their Behavioural Intention (BIU) to Use Online Platforms?

et al. 2021

View full text Add to dashboard Cite

The purpose of this study is to investigate students’ intention to continue using online learning platforms during face-to-face traditional classes in a way that is parallel to their usage during online virtual classes (during the pandemic). This investigation of students’ intention is based on a conceptual model that uses newly used external factors in addition to the technology acceptance model (TAM) contrasts; hence, it takes into consideration users’ satisfaction, the external factor of information richness (IR) and the quality of the educational system and information disseminated. The participants were 768 university students who have experienced the teaching environments of both traditional face-to-face classes and online classes during the pandemic. A structural equation modelling (SEM) test was conducted to analyse the independent variables, including the users’ situation awareness (SA), perceived ease of use, perceived usefulness, satisfaction, IR, education system quality and information quality. An online questionnaire was used to explore students’ perceptions of their intention to use online platforms accessibly in a face-to-face learning environment. The results showed that (a) students prefer online platforms that have a higher level of content richness, to be able to implement the three dimensions of users’ situation awareness (perception, comprehension and projection); (b) there were significant effects of TAM constructs on students’ satisfaction and acceptance; (c) students are in favour of using a learning platform that is characterised by a high level of educational system quality and information quality and (d) students with a higher level of satisfaction have a more positive attitude in their willingness to use the online learning system.

show abstract

Section: Situation Awareness and Information Richnessmentioning

confidence: 99%

“…There are various forms that can cover users' choices [55,56]. IR is considered a dominant, effective and influential aspect when it comes to online learning platforms, and it has a close relationship with users' personalities, trust and [24,54].…”

Section: Situation Awareness and Information Richnessmentioning

confidence: 99%

The Effectiveness of Online Platforms after the Pandemic: Will Face-to-Face Classes Affect Students’ Perception of Their Behavioural Intention (BIU) to Use Online Platforms?

et al. 2021

View full text Add to dashboard Cite

show abstract

“…Accounting conservatism is not only related to the choice of accounting method, but also estimates that cause the book value of assets to be relatively lower. Conservative accounting is an accounting principle that leads to faster cost recognition so that it will reduce profits on a relatively permanent basis (Wu et al, 2022;Kashdan & Breen, 2008).…”

Section: Accounting Conservatismmentioning

confidence: 99%

influence of the board commissioners’s characteristics on conservatism with gender as a moderating variable

Trisnayanti

Wirama

Ratnadi

et al. 2022

irjmis

View full text Add to dashboard Cite

Accounting conservatism can limit the opportunistic behaviour of managers who act to maximize their interests. One of the good corporate governance mechanisms, which is the characteristics of the board of commissioners, can strengthen the implementation of conservatism in the company. In this study, researchers wanted to examine the effect of independent commissioners and audit committees on conservatism with gender as a moderating variable. The research population is publicly listed companies on the Indonesia Stock Exchange during 2015-2019. The sampling technique used is purposive sampling. Research testing uses moderated regression that has model feasibility is tested with the classical assumption test. The results showed that conservatism increased with the presence of an audit committee. The audit committee can provide specific suggestions to be more conservative in making decisions. However, the results showed that conservatism was not affected by the proportion of independent commissioners. The results also show that the presence of women strengthens the relationship of the audit committee to conservatism.

show abstract

“…The study in Taiwan explored trust in the online/digital insurance industry and showed that customization of the Core Self Evaluation and of the digital insurance core system, and the wealth of information available, have a positive effect on trust. However intelligent agent moderate trust through system customization and information richness, but not moderating the relationship through customizations (Wu, Khan, Chien, & Wen, [33]).…”

Section: Literature Reviewmentioning

confidence: 99%

Factors Influencing Consumers’ Intention to Buy on Sharia Insurance And The Implications Towards Maslaha: A Tawhidi String Relation (TSR) Approach

Sintarini

Makhfudz

2021

IJBAM

View full text Add to dashboard Cite

The purpose of this study is to explain the factors that influence consumer’s intention to buy sharia insurance products. This study applies a qualitative methodology and uses Tawhidi String Relations (TSR) approach using The Koran and Sunnah as anthology in every solution in order to achieve maslaha/wellbeing (Maqashid Sharia). This study describe that knowledge, customer value, customer experience, technology, religiosity and trust have an influence to consumer intention to buy in sharia insurance products from the descriptive approach. The advantages of sharia insurance products need to be explained widely and properly. This study explores consumer’s intention to buy on sharia products can be arise by the blending the religious values into economic activity referring to The Koran and Hadith which are presented practically in the real world as a universally applicable basis in achieving Maqashid Sharia. The limitations of this study lie in the research area and the methodology used. Further research can be done in other research areas. The statistical test used can be enriched by using another research methods such as SEM-AMOS

show abstract

Effect of customization, core self-evaluation, and information richness on trust in online insurance service: Intelligent agent as a moderating variable

Cited by 12 publications

References 44 publications

The Effectiveness of Online Platforms after the Pandemic: Will Face-to-Face Classes Affect Students’ Perception of Their Behavioural Intention (BIU) to Use Online Platforms?

The Effectiveness of Online Platforms after the Pandemic: Will Face-to-Face Classes Affect Students’ Perception of Their Behavioural Intention (BIU) to Use Online Platforms?

influence of the board commissioners’s characteristics on conservatism with gender as a moderating variable

Factors Influencing Consumers’ Intention to Buy on Sharia Insurance And The Implications Towards Maslaha: A Tawhidi String Relation (TSR) Approach

Contact Info

Product

Resources

About