Effect of Communications Training on Medical Student Performance

Abstract

ESPITE WIDESPREAD ACknowledgment of the importance of improved patientphysician communication, 1,2 teaching of communications skills has not been systematically integrated into most medical school curricula 3,4 and has not been subjected to evaluation across different schools. 5 Furthermore, few standardized assessment instruments specifically measure students' communications performance. [6][7][8] METHODS InterventionThree medical schools-New York University, University of Massachusetts, and Case Western Reserve Universityinitiated a curriculum in 2000-2001 to teach a common set of communications competencies during the third clerkship year, based on an established educational model. Although implementation at the 3 schools reflected differences in their culture, history, and curricular organization, the interventions shared 4 common characteristics. First, they used a documented model for teaching communications skills 9,10 that relies on experiential teaching modes;

Communication Skills Training for Physicians Improves Patient Satisfaction

“…[20][21][22][23][24] In addition, many of these training efforts have been confined to specific populations [25][26][27][28][29][30][31][32] or have been with trainees. [33][34][35][36][37] To date, more complex interventions and/or courses aimed at specific conditions have shown the greatest likelihood of improving patient experience. 19 To our knowledge, this is the first study of a communication skills training intervention implemented for all physicians in a large multispecialty setting, and which uses CMS' measures of patient experience.…”

Tévhitek az orvosi kommunikációról

“…A vizsgálat során standar dizált pácienssel végzett klinikai interjúkat rögzítettek videóra, s a felvételeket egy kommunikációs készségeket leíró skála segítségével elemezték. Eredményeik szerint a kommunikációoktatásban részesült orvostanhallgatók a kapcsolatépítéstől kezdve az anamnézis felvételén át a te rápiás lehetőségek megbeszéléséig több területen is szig nifikánsan jobb kommunikációs teljesítményt nyújtottak, mint a képzésben még nem részesült társaik [13].…”

The contemporary culture in medical school and its influence on training doctors in ethics and humanistic attitude to the clinical practice

“…Several studies have shown that teaching ethics, empathy and communication skills improves the quality of the doctor-patient relationship (Hafferty and Franks 1994;Caldicott and Danis 2009;Yedidia et al 2003;Eriksson et al 2007;Eckles et al 2005). The literature also shows that humanities disciplines in the medical curriculum are necessary for humanistic education but are not sufficient.…”