ECA: An E-commerce Consumer Acceptance Model

Guzzo, Tiziana; Ferri, Fernando; Grifoni, Patrizia

doi:10.5539/ibr.v8n1p145

Cited by 7 publications

(4 citation statements)

References 41 publications

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“…Recent years have seen a growing interest in research on B2C models. An important aspect is the understanding of consumer online buying behaviour in the initial and post-acceptance stages (Ferri et al, 2013;Guzzo et al, 2015Guzzo et al, , 2016. Moreover, a key element for adoption is that generally, people tend to rely on the opinion of those who are considered leaders or experts in a particular field.…”

Section: Business Models In the Sharing Economymentioning

confidence: 99%

Sharing Economy: Business Models and Regulatory Landscape in the Mediterranean Areas

Grifoni¹,

D'Andrea²,

Ferri³

et al. 2018

IBR

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The paper describes the state of the art of the sharing economy in an ecosystemic perspective including a discussion about the strengths and weakness of business models (apartment/house renting, couch-surfing, car sharing and ride sharing, co-working, reselling and trading) and regulatory and legal issues in some European countries such as: Italy, Spain Croatia and Slovenia. The work was carried out within -open DOORS‖, a project was co-financed by the European Regional Development Fund.

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Section: Business Models In the Sharing Economymentioning

confidence: 99%

Sharing Economy: Business Models and Regulatory Landscape in the Mediterranean Areas

Grifoni¹,

D'Andrea²,

Ferri³

et al. 2018

IBR

Self Cite

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“…Several governmental agencies have launched an effective development programs to improve the local ecommerce industry in Saudi Arabia. (Guzzo, Ferri, & Grifoni 2014) For example, the Ministry of Commerce and Investment (MCI) and its associated agencies are working to create good environment for ecommerce by updating regulatory policies and frameworks, increase customer satisfaction in e-commerce transactions, and enhance SMEs, however the researcher has found through reviewing the previous studies related to study topic and other periodical and reports that Saudi consumer still has a lack of confidence in E-commerce practices due to several reasons like lack of laws and legislation which protect him from using the electronic technology along with other factors may be also effect on ecommerce practices at kingdom of Saudi Arabia (Abed, S., Dwivedi, Y. & Williams, M. 2015).…”

Section: -Research Problemmentioning

confidence: 99%

Factors affecting on the use of E-Commerce from the Perspective of Saudi Consumers

AlTaiar¹

2020

hesj

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The study aimed to identify the factors affecting the practice of e-commerce from the perspective of Saudi consumer, and the impact (technical infrastructure, and environmental legislation, culture, and skills of human resources) on the use of e-commerce.The study adopted the descriptive survey methodology in order to describe these factors. The target population of t this research is Al-Baha Region at kingdom of Saudi Arabia. The researcher designed and distributed 320 questionnaire forms and excluded 70 forms due to the lack of information which means overall sample is 250. The data for the study was collected at 2017-2018. The data collected were edited, coded and processed with the Statistical Package for Science Solutions (SPSS), and discussed in narrative style for clarity and better understanding. The arithmetic mean general of the level of availability of the factors affecting combined was average, amounting to (3.25), and the results showed the presence of significant effect of the variables of independent factors (environmental (legislation), environmental (culture), and factors related to the skills of human resources) in the use of e-commerce with Saudi companies from the viewpoint of Saudi consumer. Based on the results of the study recommended the study: the development and drafting of legislation and appropriate laws, develop the technical infrastructure, developing the skills of human resources, increasing the information awareness of Saudi society. Finally, E-commerce practices at kingdom of Saudi Arabia is good, however the continuous improvement for all factors affecting on e-commerce practices is required to activate its practices in an effective way.

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“…Crowdsourced reviews enable consumers to collect information concerning products and services they intend to purchase. In particular, with the exponential growth of social media use, people's behaviours are increasingly influenced by other consumers' opinions and suggestions, mainly in the case of purchasing decisions [2][3][4]; therefore, the online reviews' persuasiveness, connected with credibility, is crucial. These concepts also characterize the online travel communities, as consumers usually share their travel experiences and search for information and suggestions from other travellers [5][6][7].…”

Section: Introductionmentioning

confidence: 99%

What Factors Make Online Travel Reviews Credible? The Consumers’ Credibility Perception-CONCEPT Model

2022

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Online reviews have become a fundamental element in searching for and buying a tourism service. In particular, in the phase of post-pandemic caused by the COVID-19, social media are important channels of inspiration of dreams and encouragement to begin envisioning future trips. However, the growing trend of fake reviews is becoming a big issue for consumers. This study proposes and empirically validates a new model that enables predicting consumers’ Credibility Perception of Online Reviews (CPOR) related to tourism, considering all integrated factors of the communication process. A survey was carried out via a structured questionnaire. In particular, 615 answers from Italian travel groups were collected, and correlation and regression analyses were conducted. Results show that the website brand, advisor’s expertise, reviews’ sidedness and consistency, and consumer experience are significant predictors of CPOR. Website usability and reputation are instead weak predictors. This study provides the design and test of a credibility model, contributing to the theoretical and empirical advancement of the literature and enhancing the knowledge on consumer behavior.

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ECA: An E-commerce Consumer Acceptance Model

Cited by 7 publications

References 41 publications

Sharing Economy: Business Models and Regulatory Landscape in the Mediterranean Areas

Sharing Economy: Business Models and Regulatory Landscape in the Mediterranean Areas

Factors affecting on the use of E-Commerce from the Perspective of Saudi Consumers

What Factors Make Online Travel Reviews Credible? The Consumers’ Credibility Perception-CONCEPT Model

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