Eavesdropping on the user experience: Learning how students perceive the library through Yik Yak

Price, Elizabeth; Richardson, Rebecca

doi:10.5860/crln.78.1.9601

Cited by 4 publications

(1 citation statement)

References 3 publications

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“…Price and Richardson (2017) emphasised that social media goes beyond just a broadcasting platform to a probable space into users experience where they can complain, compliment, enquire and make suggestions. Academic libraries therefore need to go beyond promoting and marketing their resources and services, and endeavour to build an academic community that is supportive through effective user participation to achieve a true and comparable digital equivalent of the physical library: an environment their static website could not realise.…”

Section: Review Of Related Literaturementioning

confidence: 99%

Building and enhancing library services: Patrons’ awareness of, and engagement with social media in academic libraries in Ghana

Mensah

Onyancha

2021

Journal of Librarianship and Information Science

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This study sought to examine academic libraries’ patrons’ level of awareness of, and engagement with social media in the use of academic libraries services in Ghana. The study employed the cross-sectional survey whereby quantitative data were collected from a total of 417 respondents, who consisted of students and library staff from public, private and technical universities in Ghana. Findings indicated that the academic libraries have adopted and used a number of social media applications, with Facebook and instant messaging as the most popular and frequently used platforms, for the provision and access to library services and resources as well as for contacting the academic libraries. However, the level of awareness, extent of use, as well as the level of engagement with the platforms was low as social media tools adopted by the libraries were not prevalent among the library patrons. Recommendations and conclusions based on the research findings are offered in the paper. This study uses a cross-sectional survey, with the data being collected at a specific point in time. However, due to rapid technological change and trends, future research studies could consider longitudinal studies to investigate the adoption and use of social media in academic libraries across time and environment. The analysis of social media use for academic library services from both the library staff and library patrons’ perspectives will inform decisions on how to improve the use of such platforms for effective and efficient library services delivery and access.

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Section: Review Of Related Literaturementioning

confidence: 99%

Building and enhancing library services: Patrons’ awareness of, and engagement with social media in academic libraries in Ghana

Mensah

Onyancha

2021

Journal of Librarianship and Information Science

View full text Add to dashboard Cite

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Overhyped Fad or Missed Opportunity? A History of Academic Libraries and the Social Web

Deodato

2017

Journal of Web Librarianship

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Talk Back with Yik Yak? Exploring User Engagement via Anonymous Social Media in an Academic Library

Lewter

Profit

2017

Journal of Web Librarianship

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Eavesdropping on the user experience: Learning how students perceive the library through Yik Yak

Cited by 4 publications

References 3 publications

Building and enhancing library services: Patrons’ awareness of, and engagement with social media in academic libraries in Ghana

Building and enhancing library services: Patrons’ awareness of, and engagement with social media in academic libraries in Ghana

Overhyped Fad or Missed Opportunity? A History of Academic Libraries and the Social Web

Talk Back with Yik Yak? Exploring User Engagement via Anonymous Social Media in an Academic Library

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