E-Öğrenme Hi̇zmet Kali̇tesi̇ Ölçeği̇ni̇n Türkçeye Uyarlanmasi: Geçerli̇k Ve Güveni̇rli̇k Çalişmasi

Abstract

The spread of higher education institutions, the differentiation of students' demands and expectations, the increasing importance of education on the internet, and the increasingly diversified education and training techniques grew the integration of technology with teaching and have led to the creation of various innovative education methods. E-learning, which has become a necessity, has become a part of today's academic world, especially in the face of current conditions. It has a critical role in issues such as measuring the service quality of educational institutions, regarding competition and determining the evaluations of the individuals using the service about the system, gaining competitive advantage, and creating satisfaction. This study aims to demonstrate the validity and reliability of the "E-Learning Service Quality Scale" developed by Pham et al. (2019a) by adapting it to Turkish. It is expected that the findings of this study will contribute to the literature regarding providing an up-to-date scale to measure the e-learning service quality of higher education institutions.