E-government websites user experience from public value perspective: Case study of iTax website in Kenya

Kamau, Gabriel; Njihia, James; Wausi, Agnes

doi:10.1109/istafrica.2016.7530631

Cited by 11 publications

(10 citation statements)

References 16 publications

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“…By showing the importance of e-government portal management from a citizen perspective, this study provides similar conclusions with prior studies and supports their findings (Chatfield and AlHujran, 2007;Farhan and Sanderson, 2010;Balci and Medeni, 2011;Barbosa et al, 2013;Tsohou et al, 2013;Almalki, 2014;Jiang and Ji, 2014;Al-Hujran et al, 2015;Kamau et al, 2016). This study will provide original evidence by showing the key factors to achieve efficient e-government portal management from a citizen perspective in Turkey.…”

Section: E-government Portal Managementsupporting

confidence: 88%

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The efficiency of e-government portal management from a citizen perspective: evidences from Turkey

Yıldırım

Bostancı

2021

WJSTSD

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PurposeThis study aims to explore the key factors in achieving an efficient e-government portal management system from a citizen perspective. Accordingly, this study focuses on explaining how an e-government portal should manage its digital public services for citizens efficiently.Design/methodology/approachThis study employs a qualitative research design. As a sample case, this study preferred to analyze the Turkish e-government portal. The data is based on available open access data and information from the Turkish e-government portal, which is called e-Government Gateway in practice. In addition, the data of TURKSTAT (Turkish Statistical Institute) were used to determine the general profile of citizens about Internet skills and usage. Then, the data is analyzed by descriptive content analysis.FindingsAs a result of descriptive findings, user type, digital platform options, security and access options, and digital public service classification are all found as important factors for providing a well-designed e-government portal system from a citizen perspective. Especially, citizens should be informed about using options and service categories and types to be accessed by the e-government portal. Social media tools are efficient factors when informing citizens about the e-government portal and communicating with them.Research limitations/implicationsThis study provides an original model to explain how the Turkish e-government portal works from a citizen perspective. However, there are some limitations to the study. The findings and suggestions are based on the Turkish e-government portal and its digital public service management. Also, this study evaluates the efficiency of the e-government portal management from a citizen perspective. Future studies can investigate e-government portal management for different countries by different approaches or research designs.Practical implicationsBased on the Turkey case, it is determined that creating an e-government portal with having up-to-date public services, including both web-based and mobile-based platforms, will support the adoption and use of e-government portals.Social implicationsThe digital transformation of government is almost the main issue for policymakers in the world. But, this transformation process has some risk factors as well as challenges. To overcome these challenges, policymakers should design flexible and adaptable digital portals and systems to provide easy-to-use and self-use options for the citizens.Originality/valueThis study reveals key factors for efficient e-government portal management by providing descriptive evidence from Turkey. The main contribution of this study is expected to give practical implications and to guide other countries about the adoption of efficient e-government portals by citizens.

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Section: E-government Portal Managementsupporting

confidence: 88%

“…The study explored the adoption of the e-government portal and services from a citizen perspective Kamau et al (2016) Qualitative research, Kenya's case…”

Section: Researchers Methodologymentioning

confidence: 99%

The efficiency of e-government portal management from a citizen perspective: evidences from Turkey

Yıldırım

Bostancı

2021

WJSTSD

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“…Alternatively, other problems faced by users, such as difficulty to use due to complexity (Barahona et al, 2015;Brandon-Jones & Kauppi, 2018;Chen et al, 2021), occurrences of transaction errors, and detailed information filling, can cause unpleasant experiences among e-procurement users (Kamau et al, 2016;Ramkumar et al, 2019). Moreover, several other issues have been identified, namely lack of flexibility, high cost of Internet services (Aduwo et al, 2016;Ibem & Laryea, 2015), low efficiency using the system such as timeconsuming for some tasks (Dmytryshyn et al, 2018;Kamau et al, 2016), and high cost of e-procurement implementation (Abdullahi et al, 2019;Ramkumar et al, 2019). Chen et al (2021) examined how procurement complexity and structure interacted to influence e-procurement adoption, with data collected from over 400 cities.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Among the e-procurement implementation problems are difficulty to use due to complexity (Barahona et al, 2015;Brandon-Jones & Kauppi, 2018;Chen et al, 2021), lack of flexibility, high cost of Internet services (Aduwo et al, 2016;Ibem & Laryea, 2015), and time-consuming (Dmytryshyn et al, 2018;Kamau et al, 2016). Moreover, users are dissatisfied with systems that are less efficient, costly, and less user-friendly (Koggalage et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

User Experience Dimensions for E-procurement

Hashim

Yusof

Hussain

et al. 2022

Journal of Information and Communication Technology

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The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system usersalways demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience(UX). Only a few studies have identified dimensions for UX evaluation; however, they are for e-government online services and construction. Identifying the UX dimensions for e-procurement is important for measuring user experience to provide better services. Therefore, this study attempted to investigate and determine the dimensions of user experience for e-procurement. The method for selecting articles was adopted from the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). The study analysed the data using thematic analysis based on the Systems and software Quality Requirements and Evaluation (SQuaRE) standards, such as ISO 25022:2016 and ISO 25023:2016, as guidance. The findings showed that among the most used UX dimensions in the e-procurement literature were satisfaction, security, transparency, efficiency, and reliability. Other UX-related dimensions identified from the review were usability, compatibility, effectiveness, performance efficiency, functional suitability, attractiveness, explainability, fairness, and visibility. The study was conducted to identify the UX dimensions for e-procurement from literature studies by organising them using ISO 25022:2016 and ISO 25023:2016 standards. This study could serve as a guideline for designers, developers, and researchers to develop an e-procurement system by referring to the proposed UX dimensions to produce a positive user experience. Moreover, the findings are beneficial to practitioners on software quality attributes.

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“…Users will abandon a website and consider it unusable when it cannot solve their problems. Therefore, using a case study in Kenya on e-government website user experience, e-government Usability in Nigeria can overcome barriers like bureaucratic processes, lack of accountability and transparency, digital division, poor management and legal barriers (Kamau et al, 2016).…”

Section: Usability Of E-government Websites In Nigeriamentioning

confidence: 99%

Empirical Investigation of Factors That Impact E-Government Adoption in Nigeria

Chukwu¹,

Conrad²,

Crosbie³

2019

Proceedings of the International Conferences ICT, Society, and Human Beings 2019; Connected Smart Cities 2019; And Web Based Co

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This paper is a review of the impact of data protection/privacy, website usability and culture on e-government adoption. Along with Hofstede's cultural dimensions and technology acceptance theory, the paper uses these two theories to analyse the highly anticipated era of electronic government, an aspect through which government communicates with agencies and business organisation through information communication technology. We examine the adoption process, its challenges and difficulties, especially in developing countries like Nigeria considering fundamental deficiencies in basic infrastructure, human capacity, political and cultural constraints. This paper can help Nigerian government policy and decision makers develop strategies to adopt e-government services and improve the further development of these services. The paper does not only provide empirical support to previous research, but it validates and improve the results of similar studies in the field.

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E-government websites user experience from public value perspective: Case study of iTax website in Kenya

Cited by 11 publications

References 16 publications

The efficiency of e-government portal management from a citizen perspective: evidences from Turkey

The efficiency of e-government portal management from a citizen perspective: evidences from Turkey

User Experience Dimensions for E-procurement

Empirical Investigation of Factors That Impact E-Government Adoption in Nigeria

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