Empirical Investigation of Factors That Impact E-Government Adoption in Nigeria

Chukwu, Joshua; Conrad, Marc; Crosbie, Tess

doi:10.33965/ict2019_201908l019

Cited by 5 publications

(6 citation statements)

References 28 publications

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“…These 35 studies attempt to understand the dynamics of how and why urban residents accept SCTs in various locations such as India [22, 57–59], in China [60], Brazil [61], in Nigeria [62], in Mauritius [63], in South Korea [64], Iran [65], in Luxembourg [66], The Netherlands [26], in Slovenia [67] and Indonesia [68–73]. Moreover, citizens from cross locations were also the point of interest in some publications.…”

Section: Resultsmentioning

confidence: 99%

“…Most of the studies (24 out of 35 studies that correspond to 68.57%) focussed on specific technologies and technologyenhanced services in the context of smart city for the individual use. The investigated individual technologies include blockchain technology [89], Cloud IoT [90], IoT-based smart wearable healthcare devices [22,59,79], smart home technologies [76], smart energy technology [74], e-government [62,72,73,91], mobile applications [63,70,77,80,83], mobile payment [68,78], smart mobility [75], autonomous vehicles [60,82,84], contact tracing apps [61] and IT for public safety [92].…”

Section: Acceptance Of Individual-based Explicit Sctsmentioning

confidence: 99%

“…The data collection protocol has provided a total of 35 documents about smart city technologies from the perspective of technology acceptance including 20 articles and 15 conference proceedings. Figure 4 These 35 studies attempt to understand the dynamics of how and why urban residents accept SCTs in various locations such as India [22,[57][58][59], in China [60], Brazil [61], in Nigeria [62], in Mauritius [63], in South Korea [64], Iran [65], in Luxembourg [66], The Netherlands [26], in Slovenia [67] and Indonesia [68][69][70][71][72][73]. Moreover, citizens from cross locations were also the point of interest in some publications.…”

Section: Describing the Landscapementioning

confidence: 99%

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Smart city technologies from the perspective of technology acceptance

Dirsehan

Zoonen

2022

IET Smart Cities

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Most studies in the literature aim to discuss and examine the technologies in smart cities. Much less is known about the dynamics of their acceptance by citizens. Therefore, we conducted a systematic literature review of studies examining the acceptance of smart city technologies (SCTs), focussing particularly on Technology User Acceptance Models (TAM). Using a novel framework of SCTs based on the technology visibility and citizen interaction, we categorise them as individual‐based explicit SCTs, collective‐purpose explicit SCTs, digitising SCTs, and infrastructure SCTs. We assess that studies about citizen acceptation of SCTs have been mainly focussed on individual technologies. Also, the review shows that the field is nascent and fragmented, and that a wide variety of variables have been used to predict the adoption of individual‐based explicit SCTs, with the classic ones of TAM (perceived use and perceived usefulness) unmistakably being relevant in the smart city context as well. As a result of the fragmentation of the field, our review was not yet able to identify generalisable knowledge about the acceptance of the smart city and its technologies by citizens. We end with some suggestions for future research approaches and designs.

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Section: Resultsmentioning

confidence: 99%

Section: Acceptance Of Individual-based Explicit Sctsmentioning

confidence: 99%

Section: Describing the Landscapementioning

confidence: 99%

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Smart city technologies from the perspective of technology acceptance

Dirsehan

Zoonen

2022

IET Smart Cities

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“…Furthermore, common and related terms must be taken into account with e-government, for example, the TAM, which served as the basis for the research of Al-Hujran and Shahateet (2010), ElKheshin and Saleeb (2017), Bayaga andOphoff (2019), andChukwu et al (2019). They used TAM constructs and identified new factors for the adoption of ICTs.…”

Section: Discussionmentioning

confidence: 99%

Factors Influencing the Adoption of E-Government Services: A Study among University Students

Méndez-Rivera,

Patiño-Toro,

Valencia-Arias

et al. 2023

Economies

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The digitization of government services meets the expectations of the younger population, who are accustomed to widespread ICT use. It offers transparency, speed, efficiency, and trust, supported by international organizations. This research aims to identify the factors that influence the adoption of e-government services among university students affiliated with the District Mayor’s Office of Science, Technology, and Innovation in Medellín. The study involved surveying a sample of 403 students to examine their intention to adopt e-government services using structural equation modeling. The results highlight the significant impact of perceived usefulness on attitude towards use and, subsequently, on the intention to use e-government. Notably, subjective norm has the least influence on intent to use. The study also underscores the potential of mobile e-government as a promising option, considering the widespread access to smartphones in emerging economies. Cultural factors, usability, data privacy, lack of trust in governments, and entrenched mentalities emerge as barriers to e-government implementation. In conclusion, the findings shed light on the challenges posed by inadequate infrastructure, digital literacy gaps, resistance to change, and cultural factors that impede e-government adoption. Non-adoption would result in technological setbacks, negative indicators, and inefficiencies. Moreover, recognizing the pivotal role of university students in promoting e-government tools among their peers and relatives, this study emphasizes the importance of their involvement.

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“…The majority of the research has concentrated on specific technologies and technology-enhanced services for individual users in the context of smart cities. Individual technologies that have been investigated include blockchain technology [52], Cloud IoT [53], IoT-based smart wearable healthcare devices [54], smart home technologies [54], smart energy technology [55], e-governments [56], smartphone applications [57], e-payments [58], intelligent transportation systems [59], driverless vehicles [60], contact tracing apps [61], and IT for public safety.…”

Section: Adoption Modelmentioning

confidence: 99%

Factors Affecting Stakeholder Acceptance of a Malaysian Smart City

Hamamurad

Jusoh²,

Ujang³

2022

Smart Cities

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Smart city technology is only considered in some cities depending on the resident requirements, whereas smart initiatives are adopted easily in others. One of the first critical steps toward understanding these aspects of Malaysian smart cities is to empirically study the citizens’ and government agencies’ aspirations to use smart city services. A Malaysia Smart Cities Stakeholders Adoption Model (MSCSA) as a case study based on the unified theory of acceptance and use of technology (UTAUT2) is being developed and evaluated in Kuala Lumpur, Malaysia. An in-depth interview with expert staff from the Plan Malaysia smart city department and Telekom Malaysia Berhad (TM one) was conducted using a mixed-methods approach. To determine the influence of seven parameters on behavioural intentions, specifically the choice to build a smart city, quantitative data were collected as questionnaires. These parameters were self-efficacy, expected effort, perceived security, perceived privacy, price value, trust in government, and trust in technology. Citizens’ intentions to use smart city services were significantly influenced by each of these characteristics. There is a definite association between perceived privacy and perceived security as a core aspect of trust in technology, as well as price value, a core aspect of trust in government. When the trust in both these is strong, stakeholders are more willing to adopt and pursue smart city services. These studies provide city officials with a technique for measuring citizen desire for smart city services, as well as outlining the components necessary for establishing a good smart city strategy that is successful.

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Empirical Investigation of Factors That Impact E-Government Adoption in Nigeria

Cited by 5 publications

References 28 publications

Smart city technologies from the perspective of technology acceptance

Smart city technologies from the perspective of technology acceptance

Factors Influencing the Adoption of E-Government Services: A Study among University Students

Factors Affecting Stakeholder Acceptance of a Malaysian Smart City

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