E-government use via social media as a tool to influences young people's trust in government: An empirical study in a Chinese Municipality

Zhang, Banghui; Zhu, Yonghan; Guitao, Kou

doi:10.1145/3396956.3398250

Cited by 1 publication

(1 citation statement)

References 28 publications

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“…The perception of e-security affects e-government system usage (Yağanoğlu & Serim, 2020). The government uses e-government and social media as a method for enhancing the citizens' trust in the government (Banghui et al, 2020). The high adoption of e-government did not protect citizens (Thompson et al, 2020).…”

Section: Credibility (Trust) and Intention To Use E-government Servicesmentioning

confidence: 99%

Behavioral Acceptance of Electronic Government in Jordan

Al-Haddad

Sharabati

Khasawneh

et al. 2023

International Journal of Electronic Government Research

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Due to the development of communication and information technology, all organizations employ electronic communication to reach their customers and users, especially in developed nations where governments use e-government to support their residents with needed services. In Jordan, the use of e-government services is not as well adopted as in developed nations, because some Jordanians do not trust e-government services due to many reasons, which are discussed in this research; therefore, this study's goal is to determine dimensions that affect people's intentions to use e-government and its effect on e-government actual use in Jordan. The study looks into the factors that impact individuals' intentions and actual e-government usage, including attitudes toward behavior, credibility, and subjective norms that are derived from perceived usefulness, ease of use, awareness, trust in the government, incentives, trust in service delivery, transactional security, and social influence. A total of 352 online questionnaires were gathered, the majority of which were completed by college students who are between the ages of 18 and 29. The findings indicate that perceived ease of use, incentives, and perceived usefulness influence attitudes toward behavior, while awareness does not affect attitudes toward behavior. Trust in service delivery, transactional security, and trust in government affect credibility. Social influences affect subjective norms. Attitudes toward behavior and subjective norms affect intention to use, using intention affects actual usage, while credibility does not affect using intention. Finally, the results are helpful to Jordanian organizations including the Jordanian government. Recommendations are provided in the last section.

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Section: Credibility (Trust) and Intention To Use E-government Servicesmentioning

confidence: 99%