E‐government and the hurdle of the “digital divide”? Rethinking the responses of the underprivileged in COVID‐19 Hong Kong

Wong, Natalie W. M.; Ho, Ka

doi:10.1111/aspp.12650

Cited by 3 publications

(2 citation statements)

References 34 publications

(41 reference statements)

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“…Our findings show how hybrid-mode psychoeducation with older people can be tailored and improved. Older people are more likely to experience the digital divide and have lower digital literacy ( Wong and Ho, 2022 ; Friemel, 2016 ). The TORCH principles highlight the importance of providing tailored technical support, including Technology provision, On-site technical support, and Rehearsal, to facilitate their participation in a hybrid mode intervention.…”

Section: Discussion/conclusionmentioning

confidence: 99%

Hybrid-delivered community psychoeducation for people aged 50 and older: A mixed-method evaluation and lesson learned

Leung,

Wong,

Yau

et al. 2024

Internet Interventions

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Section: Discussion/conclusionmentioning

confidence: 99%

Hybrid-delivered community psychoeducation for people aged 50 and older: A mixed-method evaluation and lesson learned

Leung,

Wong,

Yau

et al. 2024

Internet Interventions

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“…In addition, IT infrastructure plays a crucial role in promoting social inclusion and development. It can effectively narrow the digital divide and enable all citizens to access critical services, including information, education, and healthcare (Wong & Ho, 2022). Furthermore, IT infrastructure can offer marginalised groups such as women, youth, and rural communities' opportunities for participation, expression, and entrepreneurship platforms, thus empowering them.…”

Section: Introductionmentioning

confidence: 99%

The Adjusting Influence of Social Media’s User-Generated-Knowledge (SMUGK) in Grasping the Contribution of Cognitive and Technological Factors in Citizens' Perceptions of Satisfaction from E-Government Services in the Global South Context: The Case of Oman

Hammami,

Durrah,

El-Maghraby

et al. 2023

Preprint

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Governments' growing presence in the social media sphere has drawn attention to the knowledge creation best practices that help serve citizens more effectively. A wide range of knowledge-creation practices can mediate critical dimensions beyond key social media usage and capability, for example, system quality and service provision, to include the associated risk and value perceptions of citizen-government interactions. These interactions can contribute to forming and encouraging virtual communities of practice collecting, verifying, storing, disseminating, reusing, and sharing knowledge that can allow better government service and more vital citizen satisfaction. Using a multi-theoretical lens: this study investigates, within the Omani context, the impact of technological and cognitive aspects of citizen social media conversations on citizen satisfaction levels as mediated by knowledge creation. The results present many interesting findings based on the Python analysis of Omani citizens’ tweets on government services. The authors build upon and contribute to existing research on e-government from the citizen perspective and the practice of government social media management targeted at civilians’ satisfaction.

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The role of e-government in disaster management: A review of the literature

Roztocki¹,

Strzelczyk²,

Weistroffer³

2023

JEM

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Aim/purpose – Disasters or catastrophic events create unforeseen circumstances and require new approaches from local and national administrations in addressing the nega- tive impacts on society and the economy. Determining the role of e-government in providing the kind of services that are especially needed has become particularly rele- vant during COVID-19. This paper aims to assess the progress and current state of research on the role of e-government during or in the aftermath of catastrophic events. The purpose of this research is twofold: one, to benefit scholars by providing directions and a basis for further research, and two, to offer guidance to decision-makers involved with disaster management. Design/methodology/approach – The methodology used in this study is a systematic literature review. Multiple databases, including EBSCO, Elsevier, Emerald, JSTOR, Google Scholar, SAGE, ScienceDirect, Scopus, Springer, Taylor and Francis, and Wiley Online Library were searched for appropriate papers. In total, 36 papers published between 2004 and 2022 met our inclusion criteria and were analyzed. Findings – The study produced three types of findings. First, an analysis of the themes and trends in the existing literature. Second, a synopsis of the published research find- ings in the reviewed papers. And third, a description of the needs and opportunities for further research. Research implications/limitations – This study should help other researchers in direct- ing their efforts in further exploration, and it should help people involved with real-life disaster management to navigate through the effective role and application of e-government. The main limitation is that we found only 36 research papers that met our inclusion criteria. Originality/value/contribution – Despite the potentially critical role that e-government may have in mitigating the negative effects of catastrophic events, research on e-government in disaster management seems to be still underdeveloped, and to our knowledge, there is no published systematic review of such research. Keywords: disaster management, e-government, literature review. JEL Classification: H11, H12, I31, O21, O35.

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E‐government and the hurdle of the “digital divide”? Rethinking the responses of the underprivileged in COVID‐19 Hong Kong

Cited by 3 publications

References 34 publications

Hybrid-delivered community psychoeducation for people aged 50 and older: A mixed-method evaluation and lesson learned

Hybrid-delivered community psychoeducation for people aged 50 and older: A mixed-method evaluation and lesson learned

The Adjusting Influence of Social Media’s User-Generated-Knowledge (SMUGK) in Grasping the Contribution of Cognitive and Technological Factors in Citizens' Perceptions of Satisfaction from E-Government Services in the Global South Context: The Case of Oman

The role of e-government in disaster management: A review of the literature

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