E‐government adoption in ASEAN: the case of Cambodia

Abstract

If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to examine the factors that influence e-government adoption in Cambodia as one of the Association of Southeast Asian Nations (ASEAN) member states. Design/methodology/approach -This study uses the technology acceptance model (TAM), the extended TAM (TAM2), the diffusion of innovations (DOI) theory, and trust to build a parsimonious yet comprehensive model of user adoption of e-government. The authors test the model with an empirical study. Data are collected from a total of 112 public officers in 12 ministries in Cambodia. The research model is then assessed with multiple regression analyses. Findings -The findings in this study show that the determinants of the research model (perceived usefulness, relative advantage, and trust) are support. At the same time, the important determinants of perceived usefulness include image and output quality. Practical implications -The study would help government policy decision makers design and implement policies and strategies to increase the adoption of e-government services in Cambodia as well as in other countries, particularly ASEAN member states that have a similar situation. Originality/value -This paper is one of a few studies on e-government adoption in ASEAN and the first study on e-government adoption in Cambodia.

Factors affecting the intention to use e-Government services

“…According to Sang, Lee and Lee [4], e-Government is based on ICTs and aims to achieve better governance. Carter and Bélanger [5] and Bekkers [6] argued that e-Government includes initiatives transforming government services and increasing their quality.…”

“…Social cognitive theory: Social cognitive theory argues that acquiring individual knowledge is directly related to observing others within the context of social interactions and experiences [4] [17] [18].…”

Diversity and Diffusion of Theories, Models, and Theoretical Constructs in eGovernment Research

“…Five studies [20,24,29,52,58] used TAM and TPB together, four of them [6,24,48,77] used even three theories or models, whereas three [32,68,74] Survey: [6], [8], [9], [12], [16], [20], [24], [29], [32], [48], [49], [52], [58], [63], [67], [68], [74], [77], [76], [79], [86]; Interview: [84], [86], [89]; Secondary Data Analysis: [31]; Case Study: [69] Information System Success Model (DeLone and McLean, 1992McLean, , 2003 Survey: [19], [22], [30], [32], [55], [59], [65], [68], [74], …”

The Mediating Effect of Employee’s Trust on E-government and Good Governance in the Public Sector of Developing Countries

“…Since innovation is broadly defined as an object or idea perceived to be new (Rogers, 2003), the concept of e-government with its novelty can be conceptualized as innovations, where several previous studies such as Sang et al (2009) and Lean et al (2009) investigated the adoption of e-government through the DOI theory.…”