The Mediating Effect of Employee’s Trust on E-government and Good Governance in the Public Sector of Developing Countries

Abstract

The main purpose of this paper is to study the mediating effect of employee"s trust between e-government and good governance in the public sector of the developing countries. In addition, it presents a conceptual research framework to understand these relationships supported by literature review from recent studies. The main findings indicate that empowering public sector employees through practicing e-government creates trustworthy behaviors which are necessary to promote effectiveness, efficiency, transparency and innovativeness as means of good governance. Implications and limitations of the study are also discussed where future studies are recommended to extend the research empirically and highlight more on governments of developing countries which are in need to such kind of transformation for an effective economic reform.

Perspective of trust towards e-government initiatives in Sri Lanka

“…The significance of trustworthiness of users has been pointed out by many scholars as well as this particular factor make significant influence on adoption and use of e-government services (Alshihi 2005 ; Carter and Weerakkody 2008 ; Lean et al 2009 ; Srivastava and Teo 2009 ; Akkaya et al 2012 ; Sharma et al 2014 ; Zhou 2015 ) and this will be a barrier to accept and adoption of e-government services. However, this particular significant factor has not been explored much more in the context of e-government (Srivastava and Teo 2009 ; Karunasena and Deng 2009 ; Alaaraj and Ibrahim 2014 ) further, it is noted that the importance of trust in an online business environment has been explored tremendously (Lee et al 2015 ), but it is few in the context of e-government. Accordingly, trustworthiness plays a crucial role for acceptance, adoption and use of e-government services in a country (Rufin et al 2014 ; Taiwo et al 2014 ).…”

Digital publishing readiness in Nigeria’s print book market

“…However, it is not every author that permits this; thus, author readiness becomes a crucial factor in the innovation adoption process (Quaddus and Hofmeyer, 2007). A comprehensive analysis of e-readiness models indicates that there is a dearth of e-publishing readiness studies in developing countries (Alaaraj and Ibrahim, 2014). In Nigeria, for instance, the adequacy of basic facilities among the consumers, schools, libraries, bookshops and authors is in doubt.…”