E‐consumer behaviour

Dennis, Charles; Merrilees, Bill; Jayawardhena, Chanaka; Wright, Len Tiu

doi:10.1108/03090560910976393

Cited by 238 publications

(168 citation statements)

References 101 publications

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“…In addition, the experience gained has also been seen to influence the creation of trust, which can also affect the prospect of the behavior being repeated (Chiou & Droge, 2006;Doney & Cannon, 1997). The conceptual links between attitude, intention, actual behavior, experience, and trust are supported by a number of prominent marketing and consumer behavior scholars (Dennis, Merrilees, Jayawardhena, & Wright, 2009). …”

Section: Conceptual Frameworkmentioning

confidence: 99%

Toward a Theory of Online Buyer Behavior Using Structural Equation Modeling

Lim

2013

MAS

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This paper develops a theory of online buyer behavior to explain the process buyers go through while making an online purchase in the digital marketplace. The theory has been empirically tested with primary data collected from mall-intercept systematic sampling and analyzed with structural equation modeling. The results indicate that buyers' attitudes to online shopping are shaped by their perceptions of value, ease of use, and the usefulness of online buying. The actual online purchase is influenced by their intention to use this option, which, in turn, is determined by their attitude toward online shopping. An actual online purchase was also found to give buyers an online shopping experience that significantly shaped their trust in online shopping and future intention to buy things online. Implications of the findings are also presented along with the recommendations.

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Section: Conceptual Frameworkmentioning

confidence: 99%

Toward a Theory of Online Buyer Behavior Using Structural Equation Modeling

Lim

2013

MAS

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“…Other researchers have sought to perform detailed studies of the role that the consumers' experiences of single aspects of the retailers' online offerings, such as 'e-tail store image' [Wilde et al, 2004] or 'store layout' [Vrechopoulos et al, 2004], might have on their behavior. Finally, Dennis et al [2009] present a compelling case that web-atmospherics, emotional states and trust will all positively affect actual Internet purchases.…”

Section: Leaders and Laggards In The Electronic Market-placementioning

confidence: 99%

Internet retailing: the past, the present and the future

Doherty

Ellis‐Chadwick

2010

International Journal of Retail &Amp; Distribution Management

138

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Purpose -The primary aim of this paper is to critically review the literature that explicitly addresses the adoption, application and impact of Internet technologies, by retailers, for the promotion and sale of merchanidise. In particular, this study seeks to: 1) present a holistic and critical review of the early predictions, with regard to the uptake and impact of Internet retailing; 2) critically reappraise these claims in light of current trends in Internet retailing; and 3) explore where e-tailing may be heading in the coming years.Design / Methodology /Approach -The study adopts an extensive and critical review of the literature, with regard to the adoption, uptake and impact of Internet retailing, as published in the academic literature over the past twenty years.Findings -In hindsight it can be seen that many of the original predictions, made at the dawn of the Internet era, have not become a reality: retailers aren't cannibalising their own custom, virtual merchants aren't dominating the market-place, and the high-street hasn't, as yet, been put out of business. By contrast other predications have come to pass: electronic intermediaries are playing an increasingly important role, 'one-to-one' marketing has become a reality, prices are more competitive, and perhaps most importantly the consumer has become more powerful.Research limitations / implications -Providing a brief review of the past, present and future of online retailing is an extremely ambitious undertaking, especially given the vast amount of literature that has been published in this area. In attempting to provide an overall impression of the broad themes, and most important findings, to emerge from this important body of literature, it is inevitable that we will have either missed or underplayed many important pieces of work. Consequently, there is a need for follow-up studies that aim to provide deeper and richer reviews of more narrowly defined elements of this vast landscape.Originality / value -This study presents one of the first and most thorough reappraisals of the initial literature with regard to the likely development, implications and impact of Internet retailing. Moreover the paper seeks to break new ground by attempting to use the current literature to help predict future directions and trends for on-line shopping.

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“…Recent non-store retailing literature has focused on the use of the Internet and its implications on consumer behaviour (Dennis et al, 2009;Hernandez et al, 2009). Regarding retailers, the literature has investigated their success strategies (Doherty and Ellis-Chadwick, 2009) and relationship with logistics service providers and consumer service quality (Xing and Grant, 2006;Xing et al, 2010).…”

Section: Non-store Retailingmentioning

confidence: 99%