E-Commerce Service Design Readiness using ITIL framework with IT Balanced Scorecard Objective (Case Study: University E-Commerce)

Haryanti, Tining; Pribadi, Apol

doi:10.1016/j.procs.2019.11.125

Cited by 14 publications

(12 citation statements)

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“…UI and UX are very important for the success of e-commerce (Cobbleweb, 2019), therefore, caution is needed in determining UX (Design, 2019). Detailed understanding of the UI drives the success of e-commerce websites (Haryanti and Pribadi, 2019; T. K. Huang and Fu, 2009). It is necessary to have a precise strategy in using UX in e-commerce (Saetang, 2017).…”

Section: Resultsmentioning

confidence: 99%

“…I have transacted on all platforms. It is clear that the UI display market segments such as e-commerce "A" are preferred by women and children JM2 17,2 (Haryanti and Pribadi, 2019;T. K. Huang and Fu, 2009).…”

Section: E-commerce Acceptancementioning

confidence: 99%

“…This combined model is then called the UTAUT. As the most recently formulated acceptance theory (Venkatesh et al , 2016) and is a combination of various other acceptance theories, it is hoped that UTAUT is more comprehensive in measuring acceptance (Samaradiwakara and Gunawardena, 2014; Haryanti and Pribadi, 2019). This study uses UTAUT to explore the intention to use in e-commerce.…”

Section: Literature Reviewmentioning

confidence: 99%

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E-commerce acceptance in the dimension of sustainability

Haryanti

Subriadi

2021

JM2

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Purpose Technology presents e-commerce as an alternative buying and selling place that is accepted by the public. The high growth of e-commerce has an impact on the sustainability of both the economic dimension, the social dimension and the environmental dimension. Indonesia is the country with the fastest-growing e-commerce but also has the second-largest plastic waste in the world. The synergy of sustainability for e-commerce is an interesting and awaited innovation. This is because sustainability has become the responsibility of all countries in the world. Design/methodology/approach A theoretical understanding of the context of sustainability in e-commerce separately focuses on a company perspective and the use of green products from a consumer perspective. It requires the involvement of e-commerce stakeholders as a whole to get comprehensive research results. The use of qualitative research methods with exploratory approaches is used in this study to reveal the concept of sustainability in e-commerce in Indonesia. Findings This study found similarities in the topic of acceptance of sustainability in e-commerce with a unified theory of acceptance and use of technology (UTAUT) including performance expectancy, effort expectancy, facilitating conditions, social influence and habits. Changes to the variables were revealed due to changes in the e-commerce phase. The variable trust is in the introduction phase and builds trust in e-commerce. Currently, in Indonesia, the e-commerce phase is in a phase of growth and value formation. Habit creation and dependence is a requirement for value formation. Several new topics were proposed in this study, namely, awareness, security, logistics and user interface and user experience (UX). The establishment of an e-commerce identity through UX clearly shows its target market. The e-commerce phase and the topics involved in it can become a reference for e-commerce regulation-making in Indonesia. Research limitations/implications This study is limited to e-commerce in Indonesia with data processing limited to February 2020. Practical implications The results of this study provide an overview of increasing the intention to use e-commerce through human acceptance and engineering dimensions. This research also reveals the stages of e-commerce in Indonesia that can be used as a reference for determining the right regulations for e-commerce and the trade-offs for sustainability. Originality/value This study produces additional references to the intention to use technology by completing the UTAUT model. This study reveals changes in variables in perceived value that are interesting for further research along with technological developments and changes in people’s habits. Exploration carried out can add references to the application of sustainability in e-commerce, especially in developing countries.

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Section: Resultsmentioning

confidence: 99%

Section: E-commerce Acceptancementioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

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E-commerce acceptance in the dimension of sustainability

Haryanti

Subriadi

2021

JM2

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“…The IT Balance Scorecard has four perspectives, including corporate contribution, customer orientation, operational excellence and future orientation [9]. With the implementation of the IT Balanced Scorecard, the performance of higher education institutions is not only measured by the financial benefits, as is often done, but also considers internal processes and satisfactio n and performance improvement for each employee [10].…”

Section: Theoretical 21 It Balanced Scorecardmentioning

confidence: 99%

Implementation of It Balanced Scorecard and Cobit 5 Framework in It Governance Management in the Life Insurance Industry

Fajriah

Meiyanti

2022

IJISCS

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There are several methods that can be used in evaluating the management of IT Governance in a business organization. Some of them are able to use the IT Balanced Scorecard and COBIT 5.0 framework. The Information Technology Balanced Scorecard has four perspectives, including corporate contribution, customer orientation, operational excellence and future orientation. With the implementation of the IT Balance Scorecard, the performance of business organizations such as life insurance companies is not only measured by the financial benefits, as has often been done, but also considers internal processes. In addition, the implementation of the COBIT 5.0 framework provides a comprehensive framework that helps companies achieve their goals for IT Governance. The purpose of the results of this study is a strategic recommendation for companies to be able to provide improvements in the governance and management environment of information technology in the company as one of the enablers in achieving business goals during the Covid-19 pandemic. The results of the IT governance design are in the form of a roadmap for the implementation of IT governance along with recommendations for 25 COBIT 5 processes which are the evaluation points based on the prioritization of the combination of impact and urgency.

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“…Hal ini sekaligus memberikan keuntungan bagi penjual dalam memasarkan produknya. Meskipun platform e-commerce telah didesain dengan mempertimbangkan kemudahan penggunanya (Haryanti & Pribadi, 2019), namun pengenalan dan pelatihan pada masyarakat tetap diperlukan. Pelibatan tekologi dalam aktivitas masyarakat secara umum (Haryanti, 2020) dapat membantu meminimalkan kontak fisik dan menghindari kerumuman yang memicu penyebaran virus.…”

Section: Toko Onlineunclassified

Bangkitnya Usaha Mikro Kecil Menengah melalui Toko Online di Kelurahan Kalijudan

Haryanti

2021

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Kelurahan Kalijudan sebagai salah satu kelurahan di Kota Surabaya memiliki latar belakang penduduk dengan profesi yang beragam. Keadaan pandemi yang belum berakhir lebih dari satu tahun mengharuskan masyarakat beradaptasi dengan kebiasaan baru untuk menjalankan aktifitasnya. Kebiasaan baru tersebut adalah patuh protokol kesehatan. Pandemi berdampak penurunan perekonomian masyarakat kelurahan Kalijudan khusunya pada Usaha Mikro, Kecil Menengah (UMKM). Pembelajaran sekaligus pendampingan untuk UMKM untuk dapat terus menjalankan aktivitasinya dengan mengoptimalisasi teknologi yang ada perlu dilakukan. Kegiatan pengabdian ini bertujuan untuk membangkitkan produktifitas UMKM Kalijudan yang selama pandemi mengalami keterpurukan. Pemarapan kegiatan pengabdian masyarakat ini diawali dengan penyuluhan untuk menyamakan persepsi masayarkat dengan kegiatan yang akan dijalankan. Pemahaman masyarakat dan perangkat kelurahan Kalijudan memudahkan pelaksanaan kegiatan pendampingan masyarakat. Lebih dari 50% UMKM telah mampu menggunakan toko virtual untuk memasarkan produknya. Selain itu, UMKM telah mampu mendesain ulang untuk packaging produk yang dijual sehingga lebih menarik

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E-Commerce Service Design Readiness using ITIL framework with IT Balanced Scorecard Objective (Case Study: University E-Commerce)

Cited by 14 publications

References 1 publication

E-commerce acceptance in the dimension of sustainability

E-commerce acceptance in the dimension of sustainability

Implementation of It Balanced Scorecard and Cobit 5 Framework in It Governance Management in the Life Insurance Industry

Bangkitnya Usaha Mikro Kecil Menengah melalui Toko Online di Kelurahan Kalijudan

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