E-Banking: An Empirical Study on the Jordanian Commercial Banks

Almazari, Ahmed Arif; Siam, Ahmad Zakaria

doi:10.4197/eco.22-2.1

Cited by 7 publications

(7 citation statements)

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“…Notwithstanding, ATMs additionally have the propensity of being lost and found in the possession of fraudsters. From the clients' perspective, electronic banking permits clients simpler admittance to monetary administrations and is efficient in dealing with their accounts (Almazari & Siam, 2008;Ayrga, 2011;Tan & Teo, 2000). To be sure, the rise of electronic banking has provoked numerous banks to create advertising and data innovation techniques to remain serious.…”

Section: Figure 1: Level Of Knowledge Of E-bankingmentioning

confidence: 99%

An Investigation into Factors Impacting on Customer Decision to Adopt E-Banking: Viewpoints of GCB Customers

Obeng-Ayisi

Quansah

Mensah

et al. 2022

TSSJ

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This study was focused on evaluating the factors influencing the decision of customers of GCB bank on the adoption of e-banking. The study used a descriptive design where a structured questionnaire was administered to 351 customers of five selected GCB bank branches in the Kumasi Metropolis using convenient sampling technique. Data was analysed using the Statistical Package for Social Sciences (SPSS) version 20 software. It was identified that although people have knowledge about e-banking, their focus on using it is a bit questionable. For instance, customers are much more conversant in the use of SMS banking and ATM as compared to their conversant use of credit cards, internet banking and phone banking. In terms of the useful features of e-banking that necessitates its adoption by customers, e-banking was seen as convenient, easily accessible, easy to use, useful, advantageous and highly secured. However, issues of inadequate education, huge security issues, high illiteracy, network failure, inadequate governmental policies and slow response from the bank are possible in curtailing the frequent adoption of the services by customers of the bank. Therefore, the management of the bank should put in structures and measures to make the e-banking platforms adopted by the bank more user friendly for customers to subscribe to the products.

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Section: Figure 1: Level Of Knowledge Of E-bankingmentioning

confidence: 99%

An Investigation into Factors Impacting on Customer Decision to Adopt E-Banking: Viewpoints of GCB Customers

Obeng-Ayisi

Quansah

Mensah

et al. 2022

TSSJ

View full text Add to dashboard Cite

show abstract

“…Moreover, it is easy for the banks to reach more customers. From the view point of the customers, e-banking allows customers to access financial services easily and save their time in managing their finance (Almazari & Siam, 2008;Tan, 2000).…”

Section: Introductionmentioning

confidence: 99%

Ease of use and Awareness to use as a Predictor of Confidence in E-Banking Leading to Adoption of E-Banking: The Case of Islamic Banks in Pakistan

Naz¹

2019

J. Islam. bus. manag.

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In E-banking the customers' role is critical and important.Their inclination towards e-banking is of high importance to the banks as well. This study explored the behaviour of individual customers for their adoption of e-banking considering ease of use and awareness provided by the Islamic banks in Pakistan. Data was collected from 300 individuals. Process by Hayes (2012) was used for analysis. Results show that mediating role of confidence on e-banking between the relationship of ease of use and adoption of e-banking is significant. Variable of confidence on e-banking mediates the relationship between dependent and independent variable. The second mediating role of confidence in e-banking mediates the relationship between relationship of awareness to use and adoption of e-banking. This study has critical implications for the Islamic banks in Pakistan that they need to facilitate and create awareness among customers to go for adoption of e-banking which will not only be convenient for customers but would be resource saving for the banks.

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“…Reason is simple, in developing countries penetration of mobile phones in much greater than internet (Kessler, 2011). From the customers' point of view, this e-banking allows customers easier access to financial services and saves substantial time & effort in managing their bank accounts (Nitsure, 2003, Anguelov et al, 2004Almazari & Siam, 2008;Ayrga, 2011;Al-Smadi, 2012).…”

Section: Introductionmentioning

confidence: 99%

Perceptual mapping of electronic banking channels in India: A Multidimensional Scaling approach

Bamoriya¹,

Bamoriya²,

Singh³

2013

IJRSM

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In recent times, intensifying competition and financial liberalization has led Indian banking sector to look towards information and communication technology (ICT). So banks are rapidly adopting electronic banking channels to efficiently reach their target market and reduce operational cost. Despite the various advantages of electronic banking, it is still in infancy stage in India. There is a need to systematically explore customers' perceptions towards various electronic banking channels and their underlying motives to choose & prefer one channel over other. This study uses Multidimensional Scaling (MDS) approach to develop a perceptual map of select electronic channels and to derive relevant dimensions. Findings suggest that Automated Teller Machine (ATM) is distinctly placed and was perceived to be most secure & useful electronic banking channel. Internet banking and mobile banking were perceived to be low on security dimension. Phone banking although perceived secure, but it scored high on complexity and low on usefulness. Further, paper presents important implications for bank to improve adoption of electronic banking services.

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E-Banking: An Empirical Study on the Jordanian Commercial Banks

Cited by 7 publications

References 0 publications

An Investigation into Factors Impacting on Customer Decision to Adopt E-Banking: Viewpoints of GCB Customers

An Investigation into Factors Impacting on Customer Decision to Adopt E-Banking: Viewpoints of GCB Customers

Ease of use and Awareness to use as a Predictor of Confidence in E-Banking Leading to Adoption of E-Banking: The Case of Islamic Banks in Pakistan

Perceptual mapping of electronic banking channels in India: A Multidimensional Scaling approach

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