Dynamic capabilities for managing logistics challenges of retailers

Abstract

The increase in globalisation of trade, digitalisation and new technical advances in marketing, IT, and logistics have created new opportunities for retailers to expand and reshape their businesses. These changes have resulted in more complex logistics, and retailers are now facing several critical logistics challenges. To manage these challenges, retailers need to have dynamic capabilities (DCs) that enable them to continuously modify their logistics in order to create and maintain wellfunctioning logistics systems that are both cost-effective and service oriented. In addition, retailers need to have specific antecedents in place that enable them to develop and use such DCs. Despite the importance of DCs in retail, there is a limited understanding of these DCs and their antecedents, and how they enable retailers to adapt their logistics to manage logistics challenges. Hence, the purpose of this dissertation is to: Using a DC lens, explain how retailers can manage logistics challenges.I also wish to pay special regards to my amazing colleagues at the Division of Logistics and Quality Management. It has been a privilege to work alongside such knowledgeable and caring people. Thank you all so much for your support! Also, an extra thanks to my fellow (and previous fellow) doctoral students, with whom I have shared so many fun memories through the years. I am looking forward for new ones soon.To my family and friends, I really appreciate your heart-warming support and your curiosity about my work during these past five years. I cherish all the moments that we share together and I am looking forward to many more to come. To end, I want to pay a special thanks to my dear family. Mum and Dad, Maria and Anna with families, and Adam, I love you all so much! © Linköping,