Dropping the ball on media inquiries: The role of deadlines in media catching

Waters, Richard D.; Tindall, Natalie T. J.; Morton, Timothy S.

doi:10.1016/j.pubrev.2011.02.001

Cited by 13 publications

(12 citation statements)

References 19 publications

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“…Press releases can also have an internal effect on the company identity formation (Gilpin, 2008), and the US Constitution protects American PR practitioners from libel cases to contest the content of press releases (Sneed, Stonccipher, & Broom, 1987). The emergence of the Internet has resulted in the appearance of press rooms on corporate websites of varying degrees of sophistication (Callison, 2003;Alfonso & Miguel, 2006;Kirat, 2007;Colapinto, 2009), shorter lead times for business news and media catching processes whereby journalists search for information, creating opportunities for PR professionals (Waters, Tindall, & Morton, 2011;Tallapragada, Miseras, Burke, & Waterstone, 2012). The use of language by spokespersons in business discourse appears to be culturally specific (Ober, Zhau, Davis, & Alexander, 1999), and conscious framing policies can prove essential to meeting organizational objectives (Holladay & Coombs, 2013).…”

Section: What Corporations Domentioning

confidence: 99%

The co-production of business news and its effects: The corporate framing mediated-moderation model

Verhoeven

2016

Public Relations Review

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Corporations serve as an important news source for journalists. Media relations have long been considered a key facet of public relations (PR). This study presents scientific literature on businesses and news media published between 1963 and 2013 and models what corporations say to journalists, how they present what they say, the relationship between PR professionals and journalists and what journalists report about corporations and consequent effects on the public. A total of 217 empirical studies are categorized and synthesized into a corporate framing mediated-moderation model, which considers both the mediating factor of relationships between PR professionals and journalists and the moderating factors of culture, the sector and the PR profession.

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Section: What Corporations Domentioning

confidence: 99%

The co-production of business news and its effects: The corporate framing mediated-moderation model

Verhoeven

2016

Public Relations Review

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“…United Airlines faced severe backlash online, resulting in a significant decline in its online reputation metrics and stock value. However, through proactive communication and compensation efforts, the company managed to restore a semblance of trust and credibility over time (Waters, Tindall, & Morton, 2019).…”

Section: Introductionmentioning

confidence: 99%

“…One fundamental strategy is to prioritize transparency and authenticity in all communications. By being open and honest with stakeholders, organizations can build trust and credibility, thereby enhancing their online reputation (Waters, Tindall, & Morton, 2019). Additionally, actively engaging with stakeholders through various online channels such as social media platforms, forums, and review websites allows organizations to address concerns, respond to feedback, and demonstrate their commitment to customer satisfaction (Smith & Newman, 2014).…”

Section: Introductionmentioning

confidence: 99%

“…Furthermore, effective crisis communication is essential for managing reputation during times of adversity or controversy. Establishing a comprehensive crisis communication plan that outlines roles, responsibilities, and protocols for responding to crises ensures a swift and coordinated response (Waters, Tindall, & Morton, 2019). Timely and transparent communication, coupled with empathy and accountability, can help organizations navigate crises while minimizing reputational damage .…”

Section: Introductionmentioning

confidence: 99%

“…Creating and curating high-quality content that resonates with the target audience not only enhances brand visibility but also establishes thought leadership and expertise in the industry . By consistently sharing valuable and relevant content, organizations can position themselves as trustworthy and reputable sources of information, thereby bolstering their online reputation (Waters, Tindall, & Morton, 2019). Additionally, actively engaging with followers, responding to comments, and fostering online communities can further strengthen relationships and enhance brand loyalty (Smith & Newman, 2014).…”

Section: Introductionmentioning

confidence: 99%

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Managing Online Reputation in the Age of Cancel Culture

Nkrumah

2024

JPR

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Purpose: The general objective of this study was to examine managing online reputation in the age of cancel culture. Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. Findings: The findings reveal that there exists a contextual and methodological gap relating to online reputation in the age of cancel culture. The study highlighted the importance of proactive reputation management strategies, stakeholder engagement, and adaptation in navigating the complexities of cancel culture in the digital era. By emphasizing transparency, authenticity, and responsiveness, individuals and organizations can mitigate reputational risks and maintain trust and credibility online. Drawing upon insights from social psychology theories and empirical research, the study underscores the need for continuous monitoring, collaboration, and ethical leadership to address systemic issues and promote positive online behavior. Overall, the study emphasizes the significance of adaptability, empathy, and strategic communication in effectively managing online reputation amidst the challenges of cancel culture. Unique Contribution to Theory, Practice and Policy: The Social Identity theory, Social Learning theory and Attribution theory may be used to anchor future studies on managing online reputation. In managing online reputation amidst cancel culture, prioritizing transparency and authenticity in communication is crucial for building trust and credibility with stakeholders. Organizations should develop comprehensive crisis communication plans tailored to the digital landscape, enabling swift responses to reputational crises and minimizing negative publicity. Proactive monitoring of online conversations allows organizations to anticipate and mitigate emerging issues, shaping public perception positively. Additionally, prioritizing stakeholder engagement fosters meaningful relationships and demonstrates accountability, while upholding ethical principles safeguards credibility and mitigates reputational harm. Continuous evaluation of reputation management efforts ensures adaptability and improvement, enabling organizations to navigate cancel culture challenges effectively and preserve trust with stakeholders.

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