Driving patient’s records management process on the healthcare service delivery using records life cycle as a tunnel towards quality patients care

Marutha, Ngoako Solomon

doi:10.1007/s12553-020-00500-y

Cited by 3 publications

(1 citation statement)

References 27 publications

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“…Furthermore, NARSSA prescribes that records cannot be disposed without the written authority of the national archivist. Findings by Ngoepe (2012) and Marutha (2021) confirm that records disposed in the form of archiving are stored on the government premises. However, such storage does not promote easy access to the records without visiting the physical archival holdings as opposed to have them stored in the cloud.…”

Section: Introductionmentioning

confidence: 75%

A framework for management of digital records on the cloud in the public sector of South Africa

Shibambu

Marutha

2021

IDD

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Purpose The purpose of this paper is to investigate a framework for management of digital records on the cloud in South Africa. Design/methodology/approach This qualitative case study used semi-structured interviews and document analysis to collect data from regulatory documents, records practitioners and chief information officers in the national government departments in South Africa. Findings This study reveals that despite the advent of cloud computing, government is still struggling with manual paper-based records challenges, as they have not developed a government-owned cloud in which to manage and dispose records. Practical implications Technological advancements have brought about dramatic changes to the management and disposition of records since cloud computing emerged. The traction gained by cloud computing influences how records are managed and disposed in the cloud storage. Currently, the South African Government manages and disposes records in the government premises as stipulated by the National Archives and Records Service of South Africa Act (1996). This is enforced by the National Archives and Records Service of South Africa, which is the government records regulator because records are on paper-based, microfilms and audio-visual formats. It is hoped that the recommendations and framework proposed in this study may assist the government and related sectors in the adoption and implementation of the cloud computing system for records management and disposal. This may assist in resolving challenges such as missing files, damaged records and archives and long turnaround time for retrieval of records. Social implications In South Africa, the digital records are securely stored in storage mediums such as hard drives and USBs, to mention but a few. In addition to digital obsolescence faced by the storage mediums, global access to information is hindered because information is limited to those who can visit the archival holdings. The alternative option is to manage and dispose of records in the cloud. The framework and recommendations in this study may also assist in improving information, archives and records management policies and service delivery to the community at large. The framework proposed may be applied as a theory for framing future studies in the same area of cloud computing and used as a resource to guide other future studies and policymakers. Originality/value This study provides a framework for management of digital records on the cloud in South Africa. It also proposes the promulgation of the Cloud Act to promote unlimited access to state heritage, regardless of time and location. This study is framed on the Digital Curation Centre Life Cycle Model.

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Section: Introductionmentioning

confidence: 75%

A framework for management of digital records on the cloud in the public sector of South Africa

Shibambu

Marutha

2021

IDD

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Implementation of legislative framework governing records management throughout the life cycle in the Limpopo provincial government of South Africa

Malatji

Marutha

2023

GKMC

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Purpose This study aims to investigate a framework for implementation of legislative framework governing records management throughout the life cycle in the Limpopo provincial government of South Africa. Design/methodology/approach This quantitative multi-method study used a semi-structured questionnaire, document analysis and interviews to collect data. The dominant approach was quantitative, with some support from limited qualitative data, which served to clarify the statistical data. No sampling method was applied, as the study targeted the entire population of 135 records management participants from the provincial departments with the questionnaire, while nine participants from provincial archives participated in interviews. Findings The study revealed that the role of the provincial archives in enforcing compliance with legislative frameworks for the proper management of records was always disrupted by a lack of key resources such as staffing, for inspecting and training records-creating departments and working resources at the departmental levels. Research limitations/implications The findings will contribute to the field in respect of future studies into compliance with records management legislation, and the proposed framework may be applied as a theoretical basis for, or part of, a conceptual framework. Practical implications The study will serve as a resource or benchmark for archivists and records management professionals in the industry, as they count amongst the policymakers who find ways of monitoring, evaluating and enforcing compliance with the legislation governing proper records management. Social implications The proper implementation of recommendations from this study will lead to significant improvements in the management of records with enduring value, allowing them to finally be transferred to an archival repository to serve the public interest as heritage, national memory, or resources for researchers and authors, amongst others. Originality/value The study proposes a framework for implementation of legislation governing records management with greater ease in the Limpopo provincial government of South Africa.

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Assessment of record keeping management in General Hospital, Ikot Abasi, Akwa Ibom State

Akor,

Omehia,

Oladokun

et al. 2024

Seminars in Medical Writing and Education

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Introduction: This study examines records management at Ikot Abasi General Hospital. Four specific objectives were established and four research questions were formulated to guide the development of the study. The research focused on current records management practices at the hospital, assessing the existing infrastructure and technology used to maintain these records.Methods: A descriptive survey design with a qualitative approach was used. Data collection was conducted by interviewing a total of 11 participants, which included 2 physicians, 5 nurses, and 4 records managers at Ikot Abasi General Hospital. An interview guide was designed to elicit information on the participants' perspectives on records management practices in the hospital. The data collected were analyzed using thematic analysis.Results: The study revealed a varying level of understanding among respondents about current records management practices, with concerns about accuracy and completeness of documentation. Despite these challenges, evaluation of existing infrastructure and technology showed a positive impact, particularly with the implementation of electronic health record (EHR) systems, which has streamlined processes and reduced reliance on paper documentation.Conclusions: The study identified several challenges faced by healthcare professionals and administrators, including inconsistent documentation practices, lack of adequate storage facilities, limited access to technology and resources, and regulatory compliance issues. It was recommended that healthcare and related organizations implement standardized documentation protocols and provide regular training sessions for healthcare professionals to ensure consistency, accuracy, and completeness in records management. In addition, it was suggested that governments at all levels allocate resources to improve records management infrastructure and invest in modern technological solutions, such as electronic health record (EHR) systems.

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Driving patient’s records management process on the healthcare service delivery using records life cycle as a tunnel towards quality patients care

Cited by 3 publications

References 27 publications

A framework for management of digital records on the cloud in the public sector of South Africa

A framework for management of digital records on the cloud in the public sector of South Africa

Implementation of legislative framework governing records management throughout the life cycle in the Limpopo provincial government of South Africa

Assessment of record keeping management in General Hospital, Ikot Abasi, Akwa Ibom State

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