Dominant Learning Processes in Emergency Response Organizations: A Case Study of a <scp>J</scp>oint <scp>R</scp>escue <scp>C</scp>oordination <scp>C</scp>entre

Sommer, Morten Otto Alexander; Njå, Ove

doi:10.1111/1468-5973.12003

Cited by 24 publications

(24 citation statements)

References 60 publications

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“…However, over half (53.3%) remained neutral to the question of whether the exercise had provided sufficient discussions (i.e. seminars) directly following the exercise, which may indicate that the design of the hot wash-up did not provide an optimal arena for increased learning in terms of sharing experiences and engaging in joint problem-solving processes [26]. When it came to learning, most of the respondents (73.4%) agreed that they learned new things through their participation in the exercise.…”

Section: Discussionmentioning

confidence: 99%

“…An exercises goal should not be to practice predefined tasks or sector specific drilling, but rather focus on cross-sector collaboration learning and enhancement of cross-sector performance. Sommer and Njå [26] argued several ways to enhance learning, including drawing on personal and joint experiences and participation in joint evaluation forums. Further, for participants to perceive collaboration learning and utility, the exercises need to have a clearly stated collaboration focus, be limited in scope, and provide clear instructions [27].…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Perceived Usefulness of Maritime Cross-Border Collaboration Exercises

Sørensen¹,

Magnussen²,

Torgersen³

et al. 2018

Arts Social Sci J

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The aim of this quantitative, non-experimental, survey-based study was to examine to what extent there was a statistically significant relationship between participation in a cross-border collaboration crisis exercise and experiencing perceived levels of learning and usefulness. This study reports on the data collected from a joint Norwegian-Swedish maritime Search and Rescue (SAR) collaboration exercise in April 2017. The instrument used was the Collaboration, Learning and Utility (CLU) Scale. The study showed that the inclusion of collaborative elements in the exercises contributed to perceived learning (R=0.47), and that learning, in turn, contributed to perceived usefulness (R=0.62).This study recommends a further focus on collaboration developing elements during exercises, including preparing for the unexpected and providing even clearer collaborative instructions.Citation: Sorensen JL, Magnussen LI, Torgersen GE, Christiansen AM, Carlström ED (2018) Perceived Usefulness of Maritime Cross-Border Collaboration Exercises. Arts Social Sci J 9: 361.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Perceived Usefulness of Maritime Cross-Border Collaboration Exercises

Sørensen¹,

Magnussen²,

Torgersen³

et al. 2018

Arts Social Sci J

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“…There is a fair amount of literature on real crises and lessons learned in real crisis management from the global/strategic level (for instance, the 2008 financial crisis or the 9/11 terror attacks) to the tactical/local level (for instance, learning processes in emergency response organizations, see Sommer and Njå 2012). Also, there is research on exercise outcomes, both in terms of individual and organizational learning (see for instance Perry 2004;Borodzicz and van Haperen 2002;Berlin and Carlström 2014).…”

Section: Background 21 Crisis Management and Decision-makingmentioning

confidence: 99%

Planning and conducting crisis management exercises for decision-making: the do’s and don’ts

Grunnan

Fridheim

2017

EURO Journal on Decision Processes

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Organizations exercise to strengthen their crisis management capability, to identify possible improvements to plans, and to develop necessary skills. Taking part in exercises is one way leaders can test their decision-making abilities under emergencies and crises. Crisis management exercises provide arenas for learning and knowledge sharing. This paper discusses how exercises can be performed better and more efficiently. We draw upon practical experiences from 12 table top and functional exercises, involving a variety of military and civilian actors, and we argue that it is possible to improve the planning and conduct of many exercises, leading to more relevant results and greater benefits for the participants. We want to demonstrate that exercises are important tools for decision-making and strategic planning processes within units or organizations. The target audience for the paper is anyone involved in crisis management exercises, from strategic planners and decision-makers to practitioners. The paper identifies practical recommendations for successful crisis management exercises, both discussion-based and operationsbased. Learning points are extracted and analyzed with the use of problem structuring methods, resulting in a list of success criteria for crisis management exercises with examples of what works well and what does not.

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“…Samhandling betegner en generell sosial prosess som også inngår i samvirke. Effektivt samvirke mellom nødetatene krever kunnskap innen eget fagområde, kjennskap til andre etaters fagkunnskap og materiell, samt innsikt i egen og andres rolle (Sommer og Njå 2012), samt tillit og samforståelse om hvordan oppgavene skal utføres (Antonsen og Ellingsen 2014). Operatø-rene erfarer å ha begrenset kunnskap om de andre etatenes kompetanser og ressurser, noe som bidrar til å hemme effektivt samvirke i nødsituasjoner (ibid.…”

Section: Bakgrunn -Nødmeldingssentralene Koordinerer Samvirkeunclassified

Samlokalisering bygger tillit i nødmeldingstjenesten

Ellingsen

Antonsen

2017

NST

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SAMMENDRAGDenne kvalitative casestudien undersøker tillitsbygging under ulike organisatoriske betingelser for horisontal koordinering mellom operatører på nødmeldingssentraler i politi, brann og helse. Studien bygger på kvalitative intervjudata, samt observasjons-og medlyttdata fra flere nødmeldingssentraler. På basis av dette er det utviklet tre modeller; SAMLOK, SPREDT og NAER basert på betingelser for tillitsbygging og samvirke. Tillitsprosessene i modellene analyseres gjennom å bruke begrepene prekontraktuelle,-relasjonelle,-og strukturelle tillitsbaser. SAMLOK-modellen gir de beste betingelsene for tillitsbygging, samvirke og effektivitet. Samlokalisering bygger tillit i nødmeldingstjenesten gjennom følgende sosiale prosesser: 1) Samhandling etablerer relasjonelle tillitsbaser på tvers av etatene, 2) Samforståelse og aksept tas gradvis for gitt mellom aktørene og inngår i den prekontraktuelle tillitsbasen, 3) Man laerer av hverandre og utvikler ny praksis som formaliseres i nye rutiner som nye strukturelle tillitsbaser. Fysisk naerhet mellom etatene skaper et godt grunnlag for økt kunnskapsflyt og utvikling av tillit på tvers av etatsgrenser. Samlokalisering bidrar til nytenkning og økt kvalitet i samvirket. Studien viser også at felles distriktsgrenser for etatenes nødmeldingssentraler er et grunnlag for tillitsbygging, samforståelse og effektivitet i samvirke. Nøkkelord

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Dominant Learning Processes in Emergency Response Organizations: A Case Study of a Joint Rescue Coordination Centre

Cited by 24 publications

References 60 publications

Perceived Usefulness of Maritime Cross-Border Collaboration Exercises

Perceived Usefulness of Maritime Cross-Border Collaboration Exercises

Planning and conducting crisis management exercises for decision-making: the do’s and don’ts

Samlokalisering bygger tillit i nødmeldingstjenesten

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