Domain knowledge query conversation bots in instant messaging (IM)

Goh, Ong Sing; Fung, Chun Che; Depickere, Arnold

doi:10.1016/j.knosys.2008.03.055

Cited by 10 publications

(5 citation statements)

References 21 publications

(20 reference statements)

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“…AI conversational bots have been tested and used in instant messenger platforms, and results of diverse experiments and usage are promising (e.g. Goh et al, 2008). However, researchers are cautious as there are still differences in the quality and content of these conversations when compared to human-to-human interactions (Hill et al, 2015).…”

Section: Context and Conceptual Foundationsmentioning

confidence: 99%

Conversational agents in online organization–stakeholder interactions: a state-of-the-art analysis and implications for further research

Syvänen

Valentini

2020

JCOM

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PurposeThe purpose of this study is to review the extant literature on chatbots and stakeholder interactions to identify major trends and shed light on knowledge gaps.Design/methodology/approachA systematic literature review was conducted combining qualitative and quantitative approaches. A code book based on early systematic literature reviews was developed and used to extract information from 62 discrete peer-reviewed English articles. An inductive approach was used to analyse definitions of chatbots, topics, metrics, perspectives and implications.FindingsChatbots have been studied by many different disciplines, but not much from organizational, stakeholder and corporate communication perspectives. Existing studies focus on the technical developments of chatbots and chatbot language and conversations skills. Research has remained anchored at the micro-level understanding of the phenomenon, that is, the nature of chatbots, but has not yet taken into consideration the meso (organizational) or macro (societal) levels.Research limitations/implicationsThis study focused only on academic peer-reviewed papers in English and excluded conference proceeding, books, book chapters and editorials that may have offered other important and relevant reflections. The limited number of studies in communication-related disciplines shows that corporate communication scholars could contribute more to the discussion of chatbot–stakeholder interactions.Originality/valueThis is the first research in the field of corporate communication that examines organizational chatbot–stakeholder interactions. Results of this review offer important information on chatbots' organizational capabilities and affordances, which, arguably, must be taken into consideration when stakeholder engagement strategies are set.

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Section: Context and Conceptual Foundationsmentioning

confidence: 99%

Conversational agents in online organization–stakeholder interactions: a state-of-the-art analysis and implications for further research

Syvänen

Valentini

2020

JCOM

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“…Personal Search [37,38] Several examples [55] Synchronous Interactions Presence Indicator Gleams of People [127] Conversational Agent for IM AINI [39] Meeting Scheduling [22] [59]…”

Section: Discussionmentioning

confidence: 99%

“…In the Synchronous Interactions category, we identified five major Conversational Agent for IM AINI [39] Meeting Scheduling [22] [ 59,60] RESCH [62] MSRAC [8] [89]…”

Section: Synchronous Interactionsmentioning

confidence: 99%

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Agent and multi-agent applications to support distributed communities of practice: a short review

Sato

Azevedo

Barthès

2011

Auton Agent Multi-Agent Syst

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This paper concerns the relationship between agents or multi-agent systems and distributed communities of practice. It presents a review of a number of agent and multiagent applications with features that could contribute to supporting distributed communities of practice. The association is promising because of features like autonomy, pro-activity, flexibility or ability to integrate systems that characterize agents and multi-agent systems. Furthermore, such an association is a step towards building mixed communities of humans and artificial agents. To understand how agents and multi-agent systems could answer some of the needs of distributed communities of practice, we organize the analyzed applications into five different categories defined by considering the main activities of a community, namely: Individual Participation, Synchronous Interactions, Asynchronous Interactions, Publishing and Community Cultivation. Such a classification helps us identify the relevant features of the current technology and determine some that should be further developed, e.g. to support community coordination or gather information related to virtual communities. For each application we selected, we present its main approach and point out its potential interest.

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“…Many open-domain Q&A systems answer questions by first harvesting many candidate answers, and returned the most possible one [30]. Research activities involving QA has been greatly motivated by the introduction of the QA Track in TREC (Text Retrieval Conference) evaluations [31,32]. Leila Kosseim etc.…”

Section: Related Workmentioning

confidence: 99%

Extracting Knowledge from On-Line Forums for Non-Obstructive Psychological Counseling Q&A System

Liu¹,

Liu²,

Lu³

et al. 2012

IJIS

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Psychological counseling Q&A system is enjoying a remarkable and increasing popularity in recent years. Knowledge base is the important component for such kind of systems, but it is difficult and time-consuming to construct the knowledge base manually. Fortunately, there emerges large number of Q&A pairs in many psychological counseling websites, which can provide good source enriching the knowledge base. This paper presents the method of knowledge extraction from psychological consulting Q&A pairs of on-line psychological counseling websites, which include keywords, semantic extension and word sequence. P-XML, which is the knowledge template based on XML, is also designed to store the knowledge. The extracted knowledge has been successfully used in our non-obstructive psychologycal counseling system, called P.A.L., and the experimental results also demonstrated the feasibility and effectiveness of our approach.

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Domain knowledge query conversation bots in instant messaging (IM)

Cited by 10 publications

References 21 publications

Conversational agents in online organization–stakeholder interactions: a state-of-the-art analysis and implications for further research

Conversational agents in online organization–stakeholder interactions: a state-of-the-art analysis and implications for further research

Agent and multi-agent applications to support distributed communities of practice: a short review

Extracting Knowledge from On-Line Forums for Non-Obstructive Psychological Counseling Q&A System

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Domain knowledge query conversation bots in instant messaging (IM)

Cited by 10 publications

References 21 publications

Conversational agents in online organization–stakeholder interactions: a state-of-the-art analysis and implications for further research

Conversational agents in online organization–stakeholder interactions: a state-of-the-art analysis and implications for further research

Agent and multi-agent applications to support distributed communities of practice: a short review

Extracting Knowledge from On-Line Forums for Non-Obstructive Psychological Counseling Q&amp;A System

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Product

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Extracting Knowledge from On-Line Forums for Non-Obstructive Psychological Counseling Q&A System